topic Re: Arlo customer service in Arlo Pro 3

Arlo customer service

SBailey — Wed, 08 Dec 2021 17:08:42 GMT

I have been trying for over a week to contact an Arlo customer service rep. I need to speak to a real person. I need to verify that the people I've been talking to are actual Arlo employees and not hacker-criminals. I have possibly fallen victim to criminals posing as Arlo customer service reps? They have already got $210 from me.

Does anyone have a real phone number for Arlo?

Re: Arlo customer service

dcfox1 — Wed, 08 Dec 2021 20:44:56 GMT

@SBailey wrote:
I have been trying for over a week to contact an Arlo customer service rep. I need to speak to a real person. I need to verify that the people I've been talking to are actual Arlo employees and not hacker-criminals. I have possibly fallen victim to criminals posing as Arlo customer service reps? They have already got $210 from me.
Does anyone have a real phone number for Arlo?

On the Arlo App go to settings-support and if you have a subscription there is a phone number or other options if you don't. If you already had a subscription and paid you did call a scam number. What number did you call? Even if you called arlo and paid for a subscription for a year it wouldn't have been what you paid.

Re: Arlo customer service

StephenB — Thu, 09 Dec 2021 12:48:24 GMT

@SBailey wrote:

I have possibly fallen victim to criminals posing as Arlo customer service reps? They have already got $210 from me.

Sounds like it ( https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams )

You could contact your credit card company and dispute the charges.