topic Re: Arlo Pro 3 not showing video or recording in Arlo Pro 3

Arlo Pro 3 not showing video or recording

BadTime32 — Thu, 18 Nov 2021 15:26:12 GMT

All of a sudden the camera won’t show live activity or record despite lots of activity. I have removed device and connected up again, we have removed battery, nothing seems to help. This all started when we moved the location. We have it connected to a solar panel and now it stopped charging as well. Frustrated and at a loss of what to do.

Re: Arlo Pro 3 not showing video or recording

BadTime32 — Thu, 18 Nov 2021 15:30:20 GMT

I should also say we get notifications but nothing in library and no live viewing

Re: Arlo Pro 3 not showing video or recording

jguerdat — Fri, 19 Nov 2021 14:03:07 GMT

Verify that you have a working subscription and that the camera is included. That shouldn't have an issue with live viewing but certainly would for recording. ALso, try moving the camera closer to your router or base, depending on how you have it connected, to see if that helps.

Re: Arlo Pro 3 not showing video or recording

BadTime32 — Fri, 19 Nov 2021 15:34:37 GMT

Yes paid subscription and camera is in same place it has been for month and was working prior. It just stopped working. The camera is now allowing live connection but it is not triggering nor recording in library. My husband has no connection to camera as granted access user.

Re: Arlo Pro 3 not showing video or recording

StephenB — Fri, 19 Nov 2021 15:36:57 GMT

I suggest trying the motion detection test, to make sure the camera's motion sensors are still working. https://www.arlo.com/pl_pl/support/faq/1114344/How-do-I-use-the-motion-detection-test-for-my-Arlo-device

Also see if you can make a manual recording when live streaming.

Re: Arlo Pro 3 not showing video or recording

BadTime32 — Fri, 19 Nov 2021 15:40:53 GMT

I should also mention this is not happy with other camera. Husband has access to that and it appears to be recording in library

Re: Arlo Pro 3 not showing video or recording

BadTime32 — Fri, 19 Nov 2021 15:45:39 GMT

I did test but although flashes amber no notification or recording

Re: Arlo Pro 3 not showing video or recording

StephenB — Fri, 19 Nov 2021 22:08:44 GMT

@BadTime32 wrote:
I did test but although flashes amber no notification or recording

Can you make a manual recording, and then see it in the library?