topic Re: Password requested each time in Arlo Pro 2

log in from iphone 7 now won't remember the password

trose348 — Tue, 28 Jan 2020 15:58:14 GMT

been using arlo for 5 mons. lots of glitches with the app/ & iphone 7.............am thinking it's more the app............used to sign me in automatically when i pushed the arlo app button on my phone, now it only is saving the email address & not the password. i have a red 'the username or password is incorrect' messaged EVERYTIME now & have to put the password in EVERY time now. This just started happening & never happen before, it wasn't an issue before. it seems when ever arlo does their updates, it screws a lot of things up. i'm fairly tech savvy & have done everything & still can't seem to fix it. Any suggestions?

App not remembering password at login

Arlord — Thu, 24 May 2018 19:24:14 GMT

Hello

Arlo app on iphone is suddenly not remembering me at login. app has not been closed or logged out. working fine up to this morning.

Re: App not remembering password at login

balbs — Thu, 24 May 2018 23:05:50 GMT

I'm having the same issue. Just recently the app does not save passwords. I'm currently on iOS 11.3.1

Re: App not remembering password at login

Dbc516 — Thu, 24 May 2018 23:27:50 GMT

Same here, just started today after updating app and logging out and then back in in order to restore push notification functions. Now I have to enter password to access app EVERY time. And also have one camera now going crazy with constant 5 minute recordings of nothing and constant notifications (fix one problem, create another). I have reduced sensitivity to 40% and it is still saying motion and recording constantly. Frustrated!!!! These cameras actually worked pretty well for the first month, long enough to buy more for friends and family. Now we are beginning to regret the purchases.

Re: App not remembering password at login

macsterisk — Fri, 25 May 2018 03:08:47 GMT

Kill app and relaunch, then it remembers password so must be a programming error in the “bug fix” update

Re: App not remembering password at login

Mfrigo24 — Fri, 25 May 2018 08:46:06 GMT

Same here. iPhone X user. App is no longer remembering password nor is it sending me push notifications when motion is detected. I have double checked my settings.

Re: App not remembering password at login

T2342344 — Fri, 25 May 2018 12:10:48 GMT

Same issue here with iOS.

Dear Arlo, please confirm you have this severe issue under investigation.

After updating to 2.5.1 app no longer remembers login and push notifications do not work.

Re: App not remembering password at login

JamesC — Fri, 25 May 2018 15:59:07 GMT

Ive not been able to replicate an issue with the iOS app remembering passwords. For those experiencing an issue, try uninstalling the Arlo app and download a new installation from the app store. Do you still experience the same behavior?

JamesC

Re: App not remembering password at login

macsterisk — Fri, 25 May 2018 16:07:35 GMT

@JamesC wrote:

Ive not been able to replicate an issue with the iOS app remembering passwords. For those experiencing an issue, try uninstalling the Arlo app and download a new installation from the app store. Do you still experience the same behavior?

JamesC

What data/settings will be lost on uninstall? Settings shows 22MB "Documents & Data". Seems like a last resort - your app devs should be able to handle a simple app update.

Re: App not remembering password at login

JamesC — Fri, 25 May 2018 18:24:28 GMT

We are aware of an issue where some users are unable to login to their apps, or are losing connection to their apps. We are actively working on this issue. Please stay tuned for more information.

Keep an eye on this thread for updates: App Login Issues 5/25/18

JamesC

Re: App not remembering password at login

Dbc516 — Fri, 25 May 2018 18:46:41 GMT

Deleting th Arlo App and reinstalling seems to have fixed the issue. Nothing was lost and on reinstalling the app I was automatically logged in as expected.

Re: App not remembering password at login

Arlord — Fri, 25 May 2018 18:55:15 GMT

nah. i deleted and reinstalled too. seems like it worked at first. then swiped out of app and its still doing it for me

Re: App not remembering password at login

macsterisk — Fri, 25 May 2018 19:02:13 GMT

Delete+install worked for me. FWIW, previously had Face ID disabled, after reinstall I was prompted to enable Face ID (even though the messaging is Touch ID - Netgear, buy an iPhone X to test with!) so I did and it logged me in automatically...didn't need to enter password. Went into settings and disabled Face ID. Switched between apps, killed and restarted, still logs me in automatically every time since reinstall.

Re: App not remembering password at login

macsterisk — Sat, 26 May 2018 01:27:53 GMT

Scratch that, it’s back. Still getting incorrect password error every other launch. Please fix!

arlo app epic fail on iphone 7, time stamp and more

trose348 — Sat, 26 May 2018 14:29:53 GMT

Used to love Arlo, now not so much. I have an iphone 7................there are SOOOOOOO many glitches w/ the Arlo app, why? I will elaborate w/ the 2 current issues that have just arisen...........many more to talk about................1st when I clicked the app, it would INSTANTEOUSLY sign/log me in................this worked for a couple mons. Now, since Arlo has done an 'update' there seems to be so many issues they have decided to implement. Now when I push the Arlo app on my phone, it says incorrect passwd/or log in.................it has my email still saved, but the password isn't...........now I have to put in the password every time & it's a pain! The other issue is the time stamp on my phone. It shows an exact 3 hour difference on video vs libray. So when I pull up the library & look @ the videos, it'll say 10 a.m. but when I play the video it says the correct time which is 1 p.m., exactly 3 hrs. different. I have done a lot of things, such as delete the app, put the app back, clear the cache, re boot the base station, turn off the modem, turn off the phone, turn it back on..........WTH??? Any suggestions ????

Re: App not remembering password at login

Cgrsmkr — Sat, 26 May 2018 15:06:11 GMT

Same here. Started as soon as app was updated. Deleted and reinstalled app several times.. it works temporarily, then goes back to always wanting an input of password.

Re: App not remembering password at login

Cgrsmkr — Sat, 26 May 2018 15:07:15 GMT

Yes

App not remebering password at login, and face id not working app crashes when face id turned on

lundoctor — Sat, 26 May 2018 19:47:40 GMT

Since app update have to enter password every time and when you turn on face id the app crashes and does not open.

Was working fine before last update

Re: App not remembering password at login

lundoctor — Sat, 26 May 2018 19:49:15 GMT

I unistalled the app abd reinstalled still have the same issue not rembering password and crashing with Face ID

Re: App not remembering password at login

DawnM — Sat, 26 May 2018 23:41:17 GMT

Hello all,

Make sure before you uninstall Arlo, you explicitly log out. Then uninstall, and re-install the app, this worked for me. Let me know if those steps do not resolve your issue so we can dig further into it.

Sincerely,

Dawn Marshall

Arlo Community Manager