topic Re: ARLO PRO 4 WIRELESS SYSTEM CAMERA DOES NOT SYNC in Arlo Pro 2

ARLO PRO 4 WIRELESS SYSTEM CAMERA DOES NOT SYNC

GrandpaJerry — Sun, 27 May 2018 03:36:25 GMT

I bought the ARLO PRO 4 system and receied it today. I put the battery in a camera and tried to sync it following the instructions. Instead of getting a blue light on the camera it blinked amber one ime followed by two quici amber blinks. I tried s=yncing numberous times with the same results. I thought the battery may nee charging so I plugger it in for 5 hours. I never got a blue light signifying a full charge. Instead I would get am amber blink every once in a while. After trying to charge it I tried synching it again with the same results. The other 3 cameras synched right away. Any suggestions?

Re: ARLO PRO 4 WIRELESS SYSTEM CAMERA DOES NOT SYNC

jguerdat — Sun, 27 May 2018 13:52:02 GMT

Swap batteries between a working camera and the problem one. If the same thing happens, it's likely a bad camera. You should be able to swap at the store or open a case with support here for a possible RMA.

Re: ARLO PRO 4 WIRELESS SYSTEM CAMERA DOES NOT SYNC

GrandpaJerry — Sun, 27 May 2018 14:14:25 GMT

Thank you.

Re: ARLO PRO 4 WIRELESS SYSTEM CAMERA DOES NOT SYNC

GrandpaJerry — Sun, 27 May 2018 21:51:05 GMT

I took the battery out of a good camera and tried it in the camera and it synched so I left it alone with the other battery. I took the other battery and put it on the charger again. After about an hour I got the blue light so I put it in the camera I knew was good and nothing happened. I took the attery out and rubbed the contacts on my jeans to clean them. I put the battery back in the good camera and it synched. Lesson learned.

Thanks again for the suggestion.