topic Re: Arlo Pro 2 microphone problem in Arlo Pro 2

Arlo Pro 2 microphone problem

MLM2020 — Tue, 17 Apr 2018 02:01:36 GMT

Hello there,

I bought Arlo Pro 2 and everything is perfect excpet everytime I want to use the Arlo app on my iPhone X and press on the microphone icon to try to talk with the camera, I cannot hear my voice from the camera speaker, but if I use my bluetooth headset, then I can use that option and it works properly. I check the set up in Alro App and also in the setting on Iphone and everything seems to be right. I also have the lastest version of the Arlo App and firmware on base and cameras.

If someone knows what's wrong, I really apprecaite to walk me through to fix the problem.

Thank you very much

Re: Arlo Pro 2 microphone problem

JamesC — Tue, 17 Apr 2018 17:11:33 GMT

,MLM2020

The Arlo engineering team is currently investigating an issue with using the push to talk feature on iOS 11.3. I will provide an update as soon as I have more information.

JamesC

Re: Arlo Pro 2 microphone problem

MLM2020 — Tue, 17 Apr 2018 17:22:56 GMT

Thank you very much for the reply.

Hope they find the bug and release a new Arlo App update soon.

Re: Arlo Pro 2 microphone problem

wEye — Tue, 17 Apr 2018 23:50:44 GMT

I have got the same problem with my iPhone 8plus

Re: Arlo Pro 2 microphone problem

Bill716 — Wed, 18 Apr 2018 16:29:15 GMT

Same problem here with iphone x and 11.3.

Re: Arlo Pro 2 microphone problem

lifehackster — Thu, 19 Apr 2018 00:56:29 GMT

Same here. I just installed it yesterday and today I was testing out the push to talk feature and on Iphone 7, I cannot hear or talk to the person on the camera. I tried it with my Ipad and this time, I can talk but still not able to hear...

Re: Arlo Pro 2 microphone problem

JamesC — Thu, 19 Apr 2018 15:18:31 GMT

The Arlo engineering team is currently investigating an issue with using the push to talk feature on iOS 11.3. I will provide an update as soon as I have more information.

JamesC

Re: Arlo Pro 2 microphone problem

Bill716 — Thu, 19 Apr 2018 16:02:33 GMT

Thanks for the reply JamesC. I will be watching for an update.

Re: Arlo Pro 2 microphone problem

MLM2020 — Thu, 19 Apr 2018 16:06:30 GMT

THank you very much James for the follow up.

I am glad that I was able to find the bug in iOS 11.3 🙂

Re: Arlo Pro 2 microphone problem

bmhernandez43 — Thu, 19 Apr 2018 19:05:22 GMT

I believe that this issue exists with any audio enabled Arlo device in conjunction with the iPhone 11.3 version.

To those of us that only have iPhones this feature is essential.

Re: Arlo Pro 2 microphone problem

JamesC — Wed, 25 Apr 2018 15:25:21 GMT

We apologize for the frustration/inconvenience this has caused. The engineering team is working hard toward a resolution for this issue. I do not currently have an ETA for a fix but will provide any new information I receive as soon as possible.

JamesC

Re: Arlo Pro 2 microphone problem

Bill716 — Wed, 25 Apr 2018 15:31:56 GMT

I appreciate the update. Thanks!

Re: Arlo Pro 2 microphone problem

Bill716 — Mon, 07 May 2018 13:28:08 GMT

Just wondering if there is any update on this issue. I was notified that ios 11.3.1 is available. I hesitate to update if your engineers are working on fixing 11.3. Please advise. -Thanks

Re: Arlo Pro 2 microphone problem

JamesC — Mon, 14 May 2018 16:18:51 GMT

An update for the Arlo iOS mobile app has been released that addresses the issue with the push to talk feature. Please make sure you have the latest version of the Arlo mobile app downloaded and installed from the iOS app store.

Release Notes - iOS App 2.5.0 - 13th May 2018

If you continue to experience this issue. Please let us know.

JamesC

Re: Arlo Pro 2 microphone problem

MLM2020 — Mon, 14 May 2018 16:30:14 GMT

It has been fixed and working properly now with the updated Arlo App!

THANKS A MILLION!!!!!

Re: Arlo Pro 2 microphone problem

Dean3233 — Mon, 14 May 2018 16:44:08 GMT

How do I know if I have the latest update? My microphone has same problem.

Re: Arlo Pro 2 microphone problem

MLM2020 — Mon, 14 May 2018 17:09:03 GMT

Just go to App store and hit the "UPDATE" - then you will see the new update avaialble for Arlo App which was released yesterday. Then click on update and wait for the updates to be installed. After that, the microphone works properly.

Re: Arlo Pro 2 microphone problem

Dean3233 — Mon, 14 May 2018 17:20:00 GMT

Got it, thank you!

Re: Arlo Pro 2 microphone problem

Bill716 — Mon, 14 May 2018 18:11:36 GMT

Yes, the push to talk is now working!! Awesome! But I still have one problem. I can't hear any response back unless I put the phone to my ear. I'm not sure if this is normal operation. Here is what I do:

- push the "live" botton on my phone for the camera I want to talk to

- I can hear everything outside now (birds, cars, etc...,)

- I push the mic icon from the available options at the bottom of the display

- a big green mic icon appears but now I cannot hear outside sound unless I put the phone to my ear

- I press the the big green icon and the person outside by the camera can hear what I'm saying.

- I release the mic icon to hear their response but the only way I can hear what they're say is to put the phone to my ear

I've checked all my sound settings on my phone and they are all at max.

Is this normal?

Re: Arlo Pro 2 microphone problem

Bill716 — Tue, 15 May 2018 00:10:14 GMT

Per my response (just above), I have tried every possible setting on my iphone x to increase the volume on the response back from the camera. Is anybody else having this issue?