topic Re: Arlo Pro 2 in Arlo Pro 2

Cameras 1 and 2 work with schedule but camera 3 ignores the schedule

Khone — Wed, 23 May 2018 15:13:06 GMT

Not sure if Model info is correct. I have the VMB 4000 system

I've been having a lot of problems with the videos going to the library. After a phone session with support, I've been able to get that problem resolved. But, I have another that I haven't been able to fix. So, I'm looking for some help here so I don't have to contact support again.

I have 3 cameras, front door(1), driveway(2), and patio(3).

I have the system on a schedule - Start at 12:00 A.M., turn off at 6 A.M. then start at 9 P.M., and turn off at 12:00 P.M.

Cameras 1 and 2 are working with the schedule and placing any motion in my library.

Camera 3 ignores the schedule and detects motion 24/7. I've removed the battery for about 1 minute, reinserted it the sync'd it with the base. Still recording 24/7. How can I get camera 3 to turn on/off according to my schedule? Everything I've tried doesn't fix it.

Any help on this appreciated.

Re: Arlo Pro 2

jguerdat — Tue, 22 May 2018 18:19:07 GMT

Are you using custom modes to schedule? It sounds like that may be true but I'm not sure. If you're using the Armed mode you might want to create a custom one and schedule that to see if that helps.

Also, try power cycling the base.

Re: Arlo Pro 2

Khone — Tue, 22 May 2018 19:06:19 GMT

I go to Mode, then deselect Armed and go to Schedule then set-up my schedule for all 7 days..

Right now, I've removed camera 3. If you have a suggestion on how to get it to follow my schedule I will resync it with the base and try it again.

I'm at a loss as to why this is happening because earlier this month everything was working properly until cameras 1 and 2 were not saving the videos in my library but camera 3 was. So far, got the 1st two working properly but 3 is the headache. If there's any other info you need, please let me know.

Thanks for your time and interest.

Re: Arlo Pro 2

jguerdat — Tue, 22 May 2018 20:36:58 GMT

Did you restart the base? Have you tried a custom mode? Are you using the app or a browser? The browser seems to be working better than the app.

Re: Arlo Pro 2

Khone — Tue, 22 May 2018 20:50:53 GMT

I haven't restarted the base. I will add #3 after syncing then restart.

I'm using my dekstop and no app.

Will update this.

Re: Arlo Pro 2

Khone — Tue, 22 May 2018 21:12:18 GMT

Ok. I think I have the problem solved (see atch).

I rebooted the base - didn't help. Camera wouldn't sync.

Turned the base off and back on. After it powered up I sync'd camera 3.

Installed it and came back to computer. Looked in library - nothing there.

Hopefully I'm done with this. If not, I'll be back.

Again, thanks so much for your help.

Re: Arlo Pro 2

Khone — Wed, 23 May 2018 13:09:06 GMT

Update. Got cameras working. This morning, 05/23, checked. Nothing being detected/recorded. Rebooted the base. All cameras now recording and saved in the library.

One problem. I'm not getting the email notifications. Can you give me a "heads-up" on how to get that going again?

I really appreciate all your time and help on this.

Re: Arlo Pro 2

Khone — Wed, 23 May 2018 13:53:49 GMT

Please disregard my last post re email notifications.

Searched the Community and found the answer.