topic Re: Base Station VMB4000 in Arlo Pro 2

Arlo base offline after firmware update

PaBa — Mon, 14 May 2018 18:45:31 GMT

Hi,

I was asked for the Base firmware update today. Since that the Apps and web say the Base is offline. I have tried to switch it off and on, check the cables and Internet connection. Everything is fine, the base has three solid green lines and seems to work perfectly. Still - according the apps it is offline. Any help or suggestions, please?

Arlo showing offline

Tonstar1 — Mon, 14 May 2018 15:19:29 GMT

Boring always offline so crap

Arlo Pro App update caused problem

Meksson — Mon, 14 May 2018 09:47:50 GMT

After updating my iPhone Arlo app today, I got problem with one camera.
The app says the camera is offline. But it works fine on my ipad, wich is not updated.

Arlo Pro base not visible via web or App after latest FW update 14/05/2018

BikerPaUK — Mon, 14 May 2018 10:09:30 GMT

I was offered the latest Fw update for the Arlo pro base in the iOS app this morning which I applied.

The unit rebooted properly and is showing all 3 green lights, It has a good internet connection as I'm presently connected to the same network switch typing this & showing good cameraa connections, yet in the App and the web login it is showing as 'offline' on my account.

Has the latest firmware screwed things up? & what is the way forward to get my system back working (which it has for several years)

TIA

Mike

Re: Arlo Pro base not visible via web or App after latest FW update 14/05/2018

steve_t — Mon, 14 May 2018 09:52:59 GMT

What firmware version? If a restart doesn't fix it, open a ticket with support but it may require you to do a factory reset

Re: Arlo Pro base not visible via web or App after latest FW update 14/05/2018

BikerPaUK — Mon, 14 May 2018 09:55:30 GMT

I can't read the device to find the Fw version as the iOS app & web app show it as offline!

Already tried a restart, Base reboots & connects to www & cameras fine showing 3 green lights.

Re: Arlo Pro base not visible via web or App after latest FW update 14/05/2018

BikerPaUK — Mon, 14 May 2018 09:57:05 GMT

Sorry I correct myself

FW is 1.9.8.0_16666

Re: Arlo Pro base not visible via web or App after latest FW update 14/05/2018

steve_t — Mon, 14 May 2018 10:37:31 GMT

That's the latest FW version.

I saw another thread just now saying their iPhone shows the cameras as offline but their iPad (which hasn't done the app update) shows the cameras functioning as normal so it might be to do with your phone app. Check by logging in on another device eg android device or computer using a browser eg Chrome

Re: Arlo Pro base not visible via web or App after latest FW update 14/05/2018

Roblirr — Mon, 14 May 2018 10:48:08 GMT

Re: Arlo Pro base not visible via web or App after latest FW update 14/05/2018

BikerPaUK — Mon, 14 May 2018 10:49:05 GMT

As already stated I tried loggin in via PC (web page login) & got the same.

Having just factory reset the base station (it has re-installed as a new device) I am now re-syncing all the cameras, which is a complete b@ll-ache considering where some of them are.

What gets me is the base unit (prior to factory reset) was obviously working fine with the FW update I could even see that the app was polling the base unit when I was trying to access it as the middle green light would flash directly after trying to access it.

Ho hum 😞

Re: Arlo Pro base not visible via web or App after latest FW update 14/05/2018

Roblirr — Mon, 14 May 2018 10:50:07 GMT

That doesn’t help the fact that I have an iPhone and can’t view cameras from it.

Re: Arlo Pro App update caused problem

TomMac — Mon, 14 May 2018 11:40:45 GMT

I would try a simple un-install and re-install of the app

Arlo Pro Base Station VMB4000 "getting status"

ginelea — Mon, 14 May 2018 18:27:53 GMT

Not sure what is going on, but the alarm blared this morning. Went to cut the system off using both my I phone and computer, and was not able to - hit the Alarm button but the button to cut it off was not accessible. Now I am trying to change the Mode to unarm the cameras and that is not accessible either. Have plugged and unplugged the base station (that is the only way I had to cut the alarm off) and no change. Everything was working fine and now it is now. When I go to Mode it never pulls up, and seems to be locked in a cycle and says "getting status". The firmware running is:

Version

2.4.13.870_20870

Released

04/25/18

Re: Arlo Pro base not visible via web or App after latest FW update 14/05/2018

DG29 — Mon, 14 May 2018 12:16:04 GMT

Having a similar issue I think. It was working last night - caught the neighborhood cat on the porch in the dark but this morning the message is the server is offline even though everything is lit up green. Did the factory reset resolve it? Anyone else down this morning after the update?

Re: Arlo showing offline

jguerdat — Mon, 14 May 2018 15:21:08 GMT

Sounds like a local issue. No one else is reporting this so you need to figure out what's up with your setup. We can help with many (but not all) things if you provide details. If it's a hardware issue, you'll need to open a case with support here.

Re: Arlo Pro Base Station VMB4000

jguerdat — Mon, 14 May 2018 13:04:29 GMT

What are the LEDs on the base showing? It sounds like a possible faulty base which would require that you open a case with support here.

Re: Arlo Pro base not visible via web or App after latest FW update 14/05/2018

charliexguitar — Mon, 14 May 2018 13:11:43 GMT

I got a notification of a mouse running on my floor at about 7am EST today...but right after that, all 4 cameras are 'offline'. So, i am also down. I didnt download anything. Hope they fix it!

Re: Arlo Pro base not visible via web or App after latest FW update 14/05/2018

Lx1x — Mon, 14 May 2018 13:16:43 GMT

Having same problem. Was going to arm my devices and got firmware update. Hit the update and can't view on Android device. Log online (reg computer) and can see/view the camera..... homebase can't be seen or change mode.

Re: Arlo Pro base not visible via web or App after latest FW update 14/05/2018

BikerPaUK — Mon, 14 May 2018 13:22:24 GMT

Factory reset of base unit & re-syncing all cameras has mine up & running again.
I won’t be in any rush to update any firmware though 😉

Re: Arlo Pro Base Station VMB4000

ginelea — Mon, 14 May 2018 13:38:45 GMT

All green