topic Re: Push to talk STILL not working in Arlo Pro 2

Push to talk STILL not working

Sangood — Fri, 30 Mar 2018 22:48:42 GMT

So after updating to the latest Arlo software today (30th March 2018) push to talk is still not working. I'm using an iphone on ios 11.3, it doesn't work on my home wifi, remote wifi or mobile network. This is so poor for sn expensive camera. My Dad has a £25 cheap thing and it works perfectly and even the video has less lag than Arlo. I really want Arlo to work as its a lovely looking thing but if they don't sort this it's going in the bin and ill be off to Ring.

Re: Push to talk STILL not working

RChobby — Sat, 31 Mar 2018 00:28:45 GMT

Same here. Push to talk rarely works. Sometimes it works, maybe 10% of the time.

Re: Push to talk STILL not working

winjack1963 — Sun, 01 Apr 2018 20:09:25 GMT

I am having the same problem. I updated my iphone X to 11.3 and the audio is not working. I have not updated my iPhone 7 and it is working. Also, if I use my computer which is Microsoft Window 10, the audio works fine. I have the lastest Arlo software.

Thanks

Re: Push to talk STILL not working

Sangood — Sun, 01 Apr 2018 20:13:23 GMT

Hi, that's interesting, sounds like Arlo need to update their software again to cope with ios 11.3, I don't see Apple updating their software to cope with Arlo hehe

Re: Push to talk STILL not working

JamesC — Wed, 04 Apr 2018 16:09:09 GMT

I have escalated this topic to engineering and it is currently being investigated. I will post an update when I have more information.

JamesC

Re: Push to talk STILL not working

paris1129 — Wed, 04 Apr 2018 18:32:02 GMT

Same here! Frustrating to spend $1,000 on a system that lacks advertised functionality that $50 cameras have. Looks like I'll be returning this and buying a competing product unless its addressed by netgear in the VERY near future.

Re: Push to talk STILL not working

Sangood — Fri, 06 Apr 2018 19:46:05 GMT

Updated Arlo app software today and push to talk STILL doesn't work on the iPhone. Get this sorted Netgear, I've paid hundreds of pounds for this gear when I could have paid 35 pounds for something that works perfectly, really unbelievable you can't get these simple things right.

Re: Push to talk STILL not working

DaveVinkeveen — Fri, 06 Apr 2018 20:51:02 GMT

Same here! Netgear do you have A solution?!

Re: Push to talk STILL not working

Dan408 — Fri, 13 Apr 2018 01:09:39 GMT

Please let me know when they fix this I recently purchased Arlo pro 2. Need my money back! Lol

Re: Push to talk STILL not working

paris1129 — Fri, 13 Apr 2018 01:14:12 GMT

You snooze, you lose, Netgear. Yesterday I returned the whole 5 camera setup for a full refund and am going with Amazon cloud cams. At least their product works as advertised.

Re: Push to talk STILL not working

Sangood — Sat, 14 Apr 2018 15:13:10 GMT

NETGEAR when are you going to sort this problem out?! Or do you really want all your customers (who have paid a lot of money for your products) to return them all and buy some other product from your competitors????

Re: Push to talk STILL not working

Syen — Tue, 17 Apr 2018 14:31:49 GMT

Please get a patch to fix iOS 11.3 for push to talk function

Re: Push to talk STILL not working

Jebjeb2000 — Fri, 20 Apr 2018 06:29:04 GMT

Since installing this new to Arlo purchase yesterday, push to talk has worked only about 10% of the time from either Mac or iPhone, except when I ran Windows via parallels on the same Mac. I thought it was a firewall issue at first, but running Windows from the same Mac proves that Netgear doesn’t play nicely with Apple.

Re: Push to talk STILL not working

Jims06524 — Fri, 20 Apr 2018 16:02:10 GMT

I am pulling mine out today and returning them to best buy. too much money for them not to work...

Re: Push to talk STILL not working

Stahl101 — Sat, 21 Apr 2018 14:07:31 GMT

My camera worked yesterday with the push and talk from my iphone 6s, on the cellular net 4G and wifi. today it doesnt work at all on my iphone.

I also tested it on my mac on wifi, and here it is working fine on all cameras.

Great product which works fine and i am looking foreward to the solution on this minor glich.

Kind regards

Stahl DK

Re: Push to talk STILL not working

winjack1963 — Mon, 23 Apr 2018 14:06:50 GMT

The "push to talk" on my Arlo Pro 2 camera is not working on my iPhone X when I updated it to 11.3. I did not update my iPhone 7 plus yet and it work fine. Also, my laptop running Windows 10 works fine.

Re: Push to talk STILL not working

JamesC — Wed, 25 Apr 2018 15:23:40 GMT

We apologize for the frustration/inconvenience this has caused. The engineering team is working hard toward a resolution for this issue. I do not currently have an ETA for a fix but will provide any new information I receive as soon as possible.

JamesC

Re: Push to talk STILL not working

rickyjn — Fri, 27 Apr 2018 05:11:13 GMT

I hope so James, I love the cameras but this was a main feature for my purchase. I can give it a few weeks but after that may have to go with another system:(

Re: Push to talk STILL not working

homer88donuts — Sun, 29 Apr 2018 19:24:56 GMT

I specifically purchased this camera system BECAUSE it advertised two-way audio. I can buy much cheaper camera systems that don't. If this doesn't get solved very soon I will be returning it. I have an iphone SE.

Re: Push to talk STILL not working

DaveVinkeveen — Mon, 30 Apr 2018 08:55:35 GMT

If it have worked before, than it can’t be so difficult to fix it 🤔 Or is has this been always a problem?