topic Arlo PRO2 SOUND AND VIDEO NOT SYNCHRONYZED ON RECORDING in Arlo Pro 2

Arlo PRO2 SOUND AND VIDEO NOT SYNCHRONYZED ON RECORDING

globondu — Wed, 16 May 2018 10:13:41 GMT

Hello

I have to Arlo Pro 2 cameras.

On one of them everything is OK

On the other one (plugged), when I watch recordings made, I realize there is a slight time gap between the recorded sound and corresponding video. In fact, sound comes about 2 ou 3 seconds before image.

Any idea about such a problem ?

Thank you

Marc

Re: Arlo PRO2 SOUND AND VIDEO NOT SYNCHRONYZED ON RECORDING

jguerdat — Wed, 16 May 2018 11:58:48 GMT

Does that happen with both the app and a computer browser? If the video is downloaded and played locally, is it the same thing? You may need to remove the camera from Settings, My Devices and resync.

Re: Arlo PRO2 SOUND AND VIDEO NOT SYNCHRONYZED ON RECORDING

globondu — Wed, 16 May 2018 13:30:58 GMT

Hello

Thanks for your answer

Strangely enough, as I tried to test again, the problem I described didn't show up anymore !

Good thing !

I however take note of your advice, in case it would happen again.

Kind regards

Marc