topic Re: motion detection not working - Arlo Pro 2 in Arlo Pro 2

motion detection not working - Arlo Pro 2

swolf76 — Sat, 12 May 2018 12:11:30 GMT

Motion detection on one of my Arlo Pro 2 camera stopped working. I have tried running motion detection tests on the camera. The senstivity is set to 100%, but I still do not see a blinking light. I have two other cameras that came in the set and they work fine. Any suggestions? Thanks.

Re: motion detection not working - Arlo Pro 2

Thermop4 — Sat, 12 May 2018 16:43:06 GMT

I just set up my 4 camera system this morning. One of my cameras was not detecting motion either. I called and will receive a new one when they receive the defective one.

Re: motion detection not working - Arlo Pro 2

jguerdat — Sat, 12 May 2018 23:49:00 GMT

You can also try removing the camera from Settings, My Devices and resync to see if that helps.

Re: motion detection not working - Arlo Pro 2

Dnmneil — Sun, 13 May 2018 08:30:20 GMT

@swolf76 wrote:

Motion detection on one of my Arlo Pro 2 camera stopped working. I have tried running motion detection tests on the camera. The senstivity is set to 100%, but I still do not see a blinking light. I have two other cameras that came in the set and they work fine. Any suggestions? Thanks.

I have had the same problem since yesterday. 2 cameras working the third the motion detection does not work. I have tried everything eg re syncing, delete device, re boot, charging the battery, turning up and down sensitivity and still no luck. Only had the cameras 3 months. Any ideas?

Re: motion detection not working - Arlo Pro 2

Dnmneil — Sun, 13 May 2018 08:33:09 GMT

Who did you call Arlo or from where you bought it from? Thanks

Re: motion detection not working - Arlo Pro 2

JamesC — Mon, 14 May 2018 16:08:45 GMT

Dnmneil,

Are you using a custom mode or the default "Armed" mode? Is the running man icon on the camera widget for the affected camera showing as gray or black?

JamesC

Re: motion detection not working - Arlo Pro 2

Dnmneil — Mon, 14 May 2018 20:19:36 GMT

I have tried the default and a custom one with same result....no detection. The running man is shown as black

Re: motion detection not working - Arlo Pro 2

USA1000 — Mon, 14 May 2018 22:55:06 GMT

I have the same problem. Was running 4 camera ARLO Pro 2 fine for about 1 month, now as of a few days ago 1 camera will not trigger on any motion (but otherwise runs fine).was there a recent update that occurred? I checked and reset everything, and reset video motion from 80% to 100%, but no joy.. running man is in armed position. How can I tell if motion sensor on this unit went bad?

Re: motion detection not working - Arlo Pro 2

swolf76 — Mon, 14 May 2018 23:01:32 GMT

Thank you all for you advice. Here is what I did to fix the problem:

I removed the device from the list of cameras.
I removed the battery from the camera and then reinserted it.
Finally, I resynced the camera with the base station, and viola, it is now working again!

Re: motion detection not working - Arlo Pro 2

USA1000 — Mon, 14 May 2018 23:15:04 GMT

Thank you, I will try that

Re: motion detection not working - Arlo Pro 2

Dnmneil — Tue, 15 May 2018 06:55:15 GMT

I will try that. Thanks