topic Re: motion not detected,audio only detected in Arlo Pro 2

motion not detected,audio only detected

Aravind0234 — Wed, 09 May 2018 12:14:49 GMT

In Arlo pro2
If motion Not detecte I remove the battery and fix
Then motion detecting ..
2 days only motion detecting after that same problem coming..

Re: motion not detected,audio only detected

jguerdat — Wed, 09 May 2018 12:40:44 GMT

What is the WiFi strength noted on the camera? It sounds like the camera may be losing the connection to the base.

Re: motion not detected,audio only detected

Aravind0234 — Thu, 10 May 2018 02:05:06 GMT

Already I mentioned
Motion only not detected
Audio detected
My wifi signal strength 2 point

Re: motion not detected,audio only detected

Aravind0234 — Thu, 10 May 2018 02:06:52 GMT

Already I mentioned
Audio only detected
Motion not detected
My wifi signal strength is 2point

Re: motion not detected,audio only detected

jguerdat — Thu, 10 May 2018 12:33:33 GMT

Have you tried the Motion Detection Test in Settings, My Devices, your camera? That may help isolate the issue to a bad camera. You can also try removing the camera from the same place mentioned above and resync it to see if that helps.

If all fails, you may be able to swap at the store. Otherwise, open a case with support here by using the Contact Support link at the bottom of these pages and then again on the new page. Pick the appropriate country for the phone number.