topic Re: System Down in Arlo Pro 2

System Down Cox Cable

FamSaQu — Mon, 23 Apr 2018 23:32:52 GMT

Hello,
I live in Arizona and just recently purchased the Arlo Camera system. I've logged into the App all day yesterday and earlier today. Now when I login it just keeps trying to login but doesn't actually login in. I'm unable to view my cameras or get notifications. Is there an a system issue in Arizona?

Re: System Down

amongeon74 — Mon, 23 Apr 2018 21:25:44 GMT

Same here in Virginia! Must be everywhere.

Re: System Down

FamSaQu — Mon, 23 Apr 2018 21:33:04 GMT

Ah! Well thats frustrating! I just purcahsed the system to have piece of mind! Would you by chance know if the system is still recording "events" in their cloud or if you have a hard drive attached if it's still saving to there too?

Re: System Down

amongeon74 — Mon, 23 Apr 2018 21:36:43 GMT

I just tried to connect via their support Chat and that doesn't even connect. My guess is the issue is very severe on their end. I also keep getting the error message "Sorry; we are having trouble signing you in because of internet connectivity issues. Do you want to try again?" I keep trying, and nothing. So if they don't have any connectivity what so ever I doubt anything is being recorded? I could be wrong I'm new at this!

Re: System Down

KMFox0211 — Mon, 23 Apr 2018 22:10:36 GMT

Ive been trying to get arlo to confirm there is an outage and they keep asking me about my base. Ive explained the webiste not working has nothing to do with my base as well as a coworkers system being down has nothing to do with my base either and yet still wont answer me on if there is an outage

Re: System Down

NancyS24 — Mon, 23 Apr 2018 22:13:25 GMT

It's not working in San Diego, either. I can see my cameras live, but can't arm the system. It keeps telling me my base station is offline but if I can see live feed through my cameras it is not offline. Stupid.

This sytem is so glitchy all the time I almost want to get rid of it and buy a different one. Bad form, Netgear, bad form.

Re: System Down

KMFox0211 — Mon, 23 Apr 2018 22:18:36 GMT

IDK about anyone else but the last person I spoke to questioned my service provider... I have Cox... she asked me to go to canyouseeme.org and check if ports 80, 443, and 123 are open - in my case they are not. I will now be contacting cox to see if they can open these ports.

Re: System Down

amongeon74 — Mon, 23 Apr 2018 22:36:49 GMT

Awesome. I have Cox too let me know if that works! Thanks!

Re: System Down

lamesaca — Mon, 23 Apr 2018 22:55:48 GMT

Here in La Mesa,Ca. lost internet connection...again...we have Cox and this has been happening a lot lately. Can't log on to Arlo and the cameras are not responding. So glad you made your post, things are starting to make sense now and maybe they will correct things. C'mon Arlo, step up and tell us what's going on.

Re: System Down

darinboudreau — Mon, 23 Apr 2018 23:05:59 GMT

Guessing a Cox issue at this point. Same issue right now in Nebraska. Cameras were accessible, but weren't getting notifications of motion detection. Reset base and get amber light to internet but internet working fine on all other devices. Now can't login to Arlo system. or access cameras.through app. Something appears to be getting blocked and telling the base there is no internet connection.

Re: System Down

tinman517 — Mon, 23 Apr 2018 23:07:57 GMT

These outages are happening much too frequently.

Re: System Down

amongeon74 — Mon, 23 Apr 2018 23:12:12 GMT

Wonderful! We got ours at Christmas and literally just got around to installing them yesterday. They worked perfect up until maybe 4:30/5:30 EST.

Re: System Down

JamesC — Mon, 23 Apr 2018 23:14:26 GMT

Are you using Cox? We're currently investigating an issue some users are experiencing with Cox cable. Do you also experience an issue when connection with a mobile device (using your data connection, not your home WiFi)?

JamesC

Re: System Down

amongeon74 — Mon, 23 Apr 2018 23:16:45 GMT

Yes we do use Cox and it seems everyone else having issues I believe use them too. We are also having issues logging into the Arlo App as well as the “My Arlo” section of the website. Our internet is working perfectly, WiFi and everything. Just not the Arlo security system, at all.

Re: System Down

kristoffertom — Mon, 23 Apr 2018 23:25:02 GMT

Hi,

I am having issues too for my arlo pro. I have COX provider. I cant login to my arlo app. I tried using my phone data and I was able to login to my arlo app but the status of my base was offline. Is this a problem in arlo or the internet service provider COX?

Re: System Down

GWP — Mon, 23 Apr 2018 23:25:32 GMT

Our system won't connect with the internet with the computer or on Apple iphone. We do have Cox and live in Arizona but how would that affect the phone if it weren't related to Netgear. It must be a Netgear problem. We can't even access the website to login.

Re: System Down

amongeon74 — Mon, 23 Apr 2018 23:33:17 GMT

Mine seems to have come back online!

Re: System Down Cox Cable

GWP — Mon, 23 Apr 2018 23:46:45 GMT

Call Cox. It is system wide. File a complaint to get them to take action. They need customer complaints to fix it.

Re: System Down Cox Cable

jguerdat — Mon, 23 Apr 2018 23:55:35 GMT

Geez Louise! It's a Cox problem but you blame Arlo. Think about this for a minute, people!

Re: System Down Cox Cable

tinman517 — Tue, 24 Apr 2018 00:01:34 GMT

My system is back up and running in Las Vegas, Nevada.