topic Re: Arlo Pro 2 App in Arlo Pro 2

orange circle with an exclamation point inside a triangle in camera view..what does this mean?

G410 — Mon, 23 Apr 2018 21:05:05 GMT

Firmware 1.125.5.0_17202 H3

I have an orange circle with an exclamation point inside a triangle in camera view..what does this mean?

Arlo Pro 2 App

LJapson — Sat, 21 Apr 2018 14:15:15 GMT

I just started using Arlo and am learning things as they come up. As I was messing around with the "Activity Zones" this orange circle with an exclamation point in the middle appeared. I have since taken off the activity zone but it still appears.

What is this alert telling me? I assume once I address it, it will disappear. I can't find this information anywhere. Thoughts?

Re: Arlo Pro 2 App

Streak2 — Sat, 21 Apr 2018 14:32:54 GMT

Do you have your Pro 2 camera connected to external power?

If not there is a warning that activity zones will not work unless connected to external power.

"To enable Activity Zones, please connect your device to AC power. You can still edit, add or remove at any time."

Re: Arlo Pro 2 App

LJapson — Sat, 21 Apr 2018 14:58:53 GMT

No. It’s not connected to a power source. I did see that message which is why I deleted my activity zone. The icon still appears. I’m going to try and plug it in to see what happens. If that is the case, then it’s a software/firmware issue.

Re: Arlo Pro 2 App

LJapson — Sat, 21 Apr 2018 16:00:20 GMT

Ok that was it. When I plugged the camera to power, the orange icon went away. HOWEVER, I don’t have an activity zone set. It seems the moment you set a custom one, the system thinks it’s using it. I deleted the one I created but it seems it can’t recognize that. I reset the video setting and it still appears.

I don’t like having an alert message constantly on the screen for this camera.

Thank you for he help.

Re: orange circle with an exclamation point inside a triangle in camera view..what does this mean?

VancouverBC — Mon, 23 Apr 2018 21:05:20 GMT

Are your symptoms similar to this thread https://community.netgear.com/t5/Arlo-Pro-2/Arlo-Pro-2-amber-warning-triangle/td-p/1541118 ?

PS. This whole forum is on the Arlo Pro 2, a more descriptive subject line is helpful, maybe a synopsis from your post, "orange circle with an exclamation point inside a triangle in camera view"

Re: orange circle with an exclamation point inside a triangle in camera view..what does this mean?

JamesC — Mon, 23 Apr 2018 21:07:09 GMT

G410,

This icon will display if you have CVR or Activity Zones enabled on your Pro 2 while the camera is not plugged in. The purpose of the icon is to indicate that these features will not work unless your camera is plugged in.

JamesC

Re: orange circle with an exclamation point inside a triangle in camera view..what does this mean?

chrisby — Thu, 26 Apr 2018 20:59:37 GMT

Yes same issue here. Can’t get rid of the darn exclamation point even though I no longer have an activity zone set up. I’ll have to reset it when I get a moment.

Re: orange circle with an exclamation point inside a triangle in camera view..what does this mean?

mhnatt — Sun, 29 Apr 2018 02:57:40 GMT

No activity zone, no CVR. Never. The icon just started showing up a few days ago out of the blue. I went into the activity zone and “reset” just in case, which had no effect. I also checked CVR. Icon still remains. Is it not standard interface design to display a helpful message when the user taps on such a warning symbol as to what the actual warning is?

Re: orange circle with an exclamation point inside a triangle in camera view..what does this mean?

st_shaw — Sun, 29 Apr 2018 12:55:06 GMT

@mhnatt wrote:

No activity zone, no CVR. Never. The icon just started showing up a few days ago out of the blue. I went into the activity zone and “reset” just in case, which had no effect. I also checked CVR. Icon still remains. Is it not standard interface design to display a helpful message when the user taps on such a warning symbol as to what the actual warning is?

It's a bug. Just delete the Arlo app and reinstall it and the icon will go away. I had to do this on Friday myself.