topic Re: Recording/Not Recording in Arlo Pro 2

Recording/Not Recording

witchypoo — Fri, 20 Apr 2018 10:43:27 GMT

Camera will record and put in library but then the recording icon shows orange and won't move out of recrfing mode to pick up next activity. I have to manually hit the live record and stop it for the orange record icon to go back to black. I tried turning camera off remotely. Should I re_sync? Or turn base station off

Re: Recording/Not Recording

jguerdat — Fri, 20 Apr 2018 12:02:49 GMT

App or browser? Have you tried both as well as logging out and back in? Restarting the base may be useful.

Re: Recording/Not Recording

TomMac — Fri, 20 Apr 2018 13:17:57 GMT

If a power button reboot ( off then on ) doesn't fix the issue, I would remove the camera ( remove device) pull battery , then replace ( reset cam ), then bring the camera back as new ( to rebuild the mode )

Re: Recording/Not Recording

Arlo123 — Sat, 21 Apr 2018 02:17:44 GMT

Yes, try to powercycle the base by leaving it unplugged from power outlet for about a minute. If camera is still now working properly, try removing the camera from account Settings > My Devices > Affected Camera > Remove Device. Once camera has been removed, powercycle the base for 1 minute, then re-sync teh camera. That should fix the problem. In the event that camera is still not working properly, please contact Arlo support hotline so that they can assist you.

🙂