topic Re: Out of focus in Arlo Pro 2

Out of focus

Jeykunimitsu — Tue, 03 Apr 2018 02:17:49 GMT

Just set up my arlo pro 2 and have it plugged in and in position. For some reason it is out of focus, i Know it's not my internet because it's about 15ft from the router and base, my other cameras which are further are in focus so I'm not sure what's going on. I did notice when i placed it down on a board, the board was in the frame of the camera a little and really in focus nice but everything that was further then that was very out of focus. Any ideas?

Re: Out of focus

jguerdat — Tue, 03 Apr 2018 13:23:34 GMT

While it's possible that the lens isn't properly mounted in the camera, there are other possibilities. Is it safe to assum that you removed the plastic protector over the lens (it's sometimes missed)? Is it possible that the WiFi connection to the base is being interfered with somehow? Swap cameras areound to see if it's the camera or location.

Re: Out of focus

Jeykunimitsu — Tue, 03 Apr 2018 21:02:49 GMT

I've did all and check all that and its still the same. I've removed the cams from the app and took the batteries out then put them back in. I reset my modem and the arlo base but the result is the same.

Re: Out of focus

jguerdat — Wed, 04 Apr 2018 00:14:51 GMT

You may be able to swap the camera at the store. Otherwise, open a case with support here for possible faulty hardware.

Re: Out of focus

steve_t — Wed, 04 Apr 2018 10:20:55 GMT

Any chance of a screenshot?

I think I saw another camera that may have been dropped and the lens assembly moved and made the camera image out of focus. Pretty sure Netgear replaced that one for free

Re: Out of focus

Oldblade — Mon, 25 Jun 2018 08:02:46 GMT

I have the same issue with an Arlo Go hope someone can help

Re: Out of focus

JamesC — Tue, 26 Jun 2018 17:56:04 GMT

Oldblade,

It could be due to a dirty lens. Have you tried cleaning off the face of the camera?

JamesC