topic Re: having trouble setting a mode with zone recording in Arlo Pro 2

having trouble setting a mode with zone recording

addertay — Mon, 23 Oct 2017 17:05:39 GMT

I am having trouble setting a mode with zone recording. On page 59 of the Arlo Pro 2 manual it mentions being able to pick a zone

https://www.arlo.com/en-us/images/Documents/ArloPro2/arlo_pro_2_um.pdf

I am not able to get to this in the web interface or android app. It just shows the normal motioin sensitivity for the camera.

The camera is indoor and being used on power with 2 zones set up.

Has anyone else ran into this?

Cheers.

Best Wishes

Adam

Re: having trouble setting a mode with zone recording

jguerdat — Mon, 23 Oct 2017 17:05:57 GMT

Have you already set up the zones in Settings, My Devices, your camera, Video Settings? Zones must first be configured there and then activated in your modes. Of course, the camera must be AC powered to utilize zones.

Re: having trouble setting a mode with zone recording

addertay — Mon, 23 Oct 2017 17:06:07 GMT

Yes I have and modes are still just showing the main motion dectection. Camera is being powered by the included charger.

Re: having trouble setting a mode with zone recording

jguerdat — Mon, 23 Oct 2017 17:06:17 GMT

Can't see the image yet. We are talking a Pro 2 camera, right, and the camera shows it's powered?

Re: having trouble setting a mode with zone recording

addertay — Mon, 23 Oct 2017 17:06:35 GMT

Yes. I have the 4 camera system. 3 have power and zones set up (2 zones per camera) but do not see any option to select or use zones in the mode set up

Re: having trouble setting a mode with zone recording

jguerdat — Mon, 23 Oct 2017 18:04:48 GMT

It should be in the Detects Motin section of your rule for each powered camera. Do the cameras' battery indicators in the app/browser show that the power is supplied? If not, zones aren't available to be used.

Re: having trouble setting a mode with zone recording

addertay — Mon, 23 Oct 2017 23:12:28 GMT

Yes, all cameras have the power icon, here you can see one of the cameras showing power, the screen i get when setting the rule for the camera and just motion sensitivty for the camera. it has 2 zones set up on the camera. Does anyone have a screenshot of what it should look like?

Re: Zone recording

JamesC — Mon, 23 Oct 2017 23:17:50 GMT

addertay,

For zones on Arlo Pro 2 there is no mode/rules setup required. Once you've set the zones on the Settings page, those zones will be active for motion detection when the camera is plugged in.

I will forward the manual you are referencing for correction. Thanks for bringing this to our attention.

JamesC

Re: Zone recording

addertay — Mon, 23 Oct 2017 23:39:13 GMT

Thanks JamesC

I thought i was going crazy 🙂