topic Re: Arlo pro adding six camera kit subscription question in Arlo Pro 2

Arlo pro adding six camera kit subscription question

maihem — Fri, 30 Mar 2018 22:45:09 GMT

VMS4630P
Posts said it had an sku that allowed the 6 cameras in the set to be allowed for use without upgrading if used in the US.
How is the sku input or selected or allowed? I bought the 6 camera pro 2 kit and have hit a wall at 5 cameras. I do plan to add more cameras next month and upgrading but bit the bullet on the 6 cameras with the expectation the 6th cam would work now.

Re: Arlo pro adding six camera kit subscription question

JamesC — Mon, 02 Apr 2018 18:52:59 GMT

maihem,

The SKU is automatically recognized upon registration. Did you set up using a brand new account (an email address that has never been used for any other Arlo system)?

JamesC

Re: Arlo pro adding six camera kit subscription question

maihem — Mon, 02 Apr 2018 19:01:26 GMT

No, evidently Netgear is having an issue with these 6 camera kits right now and the sku's to use the 6th camera are not working. In speaking with support this morning, this is a known issue they are working on but they can give me no timeline for resolution. They opened a case which they said would remain open until they next get back to me via email.