topic Re: Low battery notification in Arlo Pro 2

Low battery notification

Brotham — Fri, 20 Oct 2017 13:19:50 GMT

I installed the Pro 2 system a few days ago.

I charged all 4 camera batteries fully before installation.

Yesterday, one of the cameras stopped working and on checking, the battery was depleted.

Two things:

1. Why did the battery run down so quickly? The other three cameras are still between 89%-100%. This camera didn't have any significant increase in activity.

2. Why is there no notification for low battery? I have checked the spam folder and there's nothing.

Re: Low battery notification

Brotham — Fri, 20 Oct 2017 13:25:43 GMT

I suspect there may be a bug in the firmware/software for Pro 2.

Another camera just went down with 0% battery, despite being on 80% the last time I checked which was 5 minutes ago.

Re: Low battery notification

jguerdat — Fri, 20 Oct 2017 13:40:45 GMT

To cut to the chase, I would reset the system, charge the cameras and start fresh. It may just be something weird somewhere that this would likely fix. Remove all devices from Settings, My Devices and then use the Add Device button to add the base and sync the cameras.

Re: Low battery notification

Brotham — Fri, 20 Oct 2017 15:04:05 GMT

I should add that I have just replaced a standard Arlo system so I am familiar with how the cameras work and expected battery life (notwithstanding the additional audio and HD capabilities of the Pro 2).

Re: Low battery notification

Brotham — Fri, 20 Oct 2017 23:39:56 GMT

Update.

The camera with the depleted battery is now working but it's concerning that it drained in just a few days.

The other camera I had to remove and replace the battery to get it working again.

All day the app on my phone and the site on my PC have been randomly showing cameras as unavailable, off line, etc.

Clearly there are many issues to iron out with the software and firmware with these new cameras.

Wishing I'd held on to my original Arlo's now as these are way too unreliable.

Tried to show 2 people who were interested and embarrassingly the app didn't work both times - it showed all cameras as offline.

Fairly sure Arlo is off their list now.