topic Re: log on problems in Arlo Pro 2

log on problems

Oggiee — Tue, 20 Mar 2018 14:52:46 GMT

Why can I log on with my phone but I can not with either of my laptops? This just started within the last two weeks.

Re: log on problems

Oggiee — Tue, 20 Mar 2018 20:29:50 GMT

Little more information,

I can log on and monitor Arlo, using my android phone. Arlo will not allow me to log on from my laptop, using either firefox or microsoft edge. Is there something I need to update?

Re: log on problems

st_shaw — Tue, 20 Mar 2018 20:46:29 GMT

You need to clear your broswer cache.

Re: log on problems

brh — Tue, 20 Mar 2018 21:55:39 GMT

@Oggiee

Here are the solutions that JamesC provided:

For those experiencing an issue logging in, if using google Chrome try pasting this in your url bar and then click "Remove All":

chrome://settings/cookies/detail?site=arlo.netgear.com

If using Firefox, follow the instructions listed here: How to clear the Firefox cache

If using the mobile app, check the app store and be sure you have the latest version available downloaded and installed.

You should then be able to log in.

JamesC

Brian