topic My Arlo local feed option no longer accessible in Arlo app for my iPhone in Arlo Pro 2

Unable to select Cloud or Local Buttons on iOS (Off-Screen) - Arlo Secure App version 6.38.0 (32707)

panman91 — Fri, 31 Jul 2026 17:04:21 GMT

Latest version of Arlo Secure on a iPhone 13 Pro with the notch in the middle prevents anyone from selecting the Cloud or Local categories at the top. For whatever reason the resolution setting for the app in the feed settings is incorrect. These buttons are normally right above the most recent video thumbnail. They are currently at the top of the phone screen and are not selectable. Please forward over to developers to have this fixed on the next software update.

I have already tried uninstalling and reinstalling the Arlo Secure app. iPhone is running iOS 26.5.2

Re: Unable to select Cloud or Local Buttons on iOS (Off-Screen) - Arlo Secure App version 6.38.0 (32

StephenB — Sat, 01 Aug 2026 00:58:10 GMT

@panman91 wrote:

Latest version of Arlo Secure on a iPhone 13 Pro with the notch in the middle prevents anyone from selecting the Cloud or Local categories at the top.

Interesting. I can't even see the cloud/local labels on my iPhone 12 mini - I assumed they'd been removed.

iOS not having option to select Local from Feed

steve_t — Sun, 02 Aug 2026 00:47:27 GMT

I saw someone complain about this today. Is it OK to say it's a bug that will be rectified at some stage? Or is it an intentional change? I still have Cloud and Local options in Android

Re: iOS not having option to select Local from Feed

StephenB — Sun, 02 Aug 2026 01:03:13 GMT

@steve_t wrote:

I saw someone complain about this today.

FWIW, there are apparently "Cloud" and "Local" label at the very top of the app. But I can't even see them (or touch them) on my iPhone 12 mini because they are both within the "notch" in the display. Some in the main forum who can see them are saying nothing happens when they touch them.

Has to be a bug. Hopefully @JamesC or @BrookeN will confirm that in the main forum.

Viewing Local recordings tab

ArloUser555 — Sun, 02 Aug 2026 01:58:21 GMT

Hello, I'm using an iPhone 17 Pro Max and when I try to view my feed of recorded videos, the Cloud and Local tabs up top aren't clickable. It's behind the time and wifi/battery info bar along with Apple's island thing. Is there a fix for this? I can not click on the Local tab. This is using the latest Arlo app version 6.38.0 released on July 22, 2026. I've uninstalled it and reinstalled it also.

Re: Viewing Local recordings tab

StephenB — Sun, 02 Aug 2026 12:14:08 GMT

@ArloUser555 wrote:

Hello, I'm using an iPhone 17 Pro Max and when I try to view my feed of recorded videos, the Cloud and Local tabs up top aren't clickable. It's behind the time and wifi/battery info bar along with Apple's island thing. Is there a fix for this? I can not click on the Local tab. This is using the latest Arlo app version 6.38.0 released on July 22, 2026. I've uninstalled it and reinstalled it also.

It's a bug, so nothing you can do to fix it. You can still see local recordings by selecting the base on the devices page and then navigating into storage settings.

Re: Viewing Local recordings tab

ArloUser555 — Sun, 02 Aug 2026 13:46:06 GMT

Thank you for your followup. I’ll do it that way until it gets fixed hopefully soon.

Re: Unable to select Cloud or Local Buttons on iOS (Off-Screen) - Arlo Secure App version 6.38.0 ...

BrookeN — Tue, 04 Aug 2026 15:25:52 GMT

Thank you for providing this information. I have reached out to our development team to investigate.

Re: Unable to select Cloud or Local Buttons on iOS (Off-Screen) - Arlo Secure App version 6.38.0 (32

spoondmb80 — Tue, 04 Aug 2026 21:08:27 GMT

I've also been experiencing this on my iPhone 13 since the update last week (late July). The app just updated today and I'd hoped this bug would be fixed, but it's not.

I still cannot access the local/cloud buttons since they're shoved way to the top of the screen. I still cannot toggle between cloud/local. I cannot access my local recordings within my base station settings too.

It's getting awfully frustrating. Any updates from Arlo would be great.

Arlo app 6.38.0 feed question

majeanalo — Wed, 05 Aug 2026 01:21:15 GMT

Hi,

Following the recent troubleshooting advice from an Arlo representative regarding my Arlo Ultra 2 (used without a subscription), which only detects pedestrians when the solar panel is disconnected, I updated to the latest iOS and Arlo app versions.

Since the update, I can no longer view my local feed. I am currently stuck on the screen shown in the attached screenshot.

Could you please advise on how I can access my local feed as I did in the previous version?

Thanks.

Re: Unable to select Cloud or Local Buttons on iOS (Off-Screen) - Arlo Secure App version 6.38.0 (32

Kylo99 — Wed, 05 Aug 2026 11:39:42 GMT

I got the same problem after update my iPhone 15 to iOS26.6. Is there any idea how to solve the problem?

Re: Unable to select Cloud or Local Buttons on iOS (Off-Screen) - Arlo Secure App version 6.38.0 (32

Grassy7 — Wed, 05 Aug 2026 12:23:57 GMT

Same issue on iPhone 12 Pro and iPhone 14 both with latest iOS and app version 6.38.0. As of yesterday Aug 4 2026, Arlo app version updated from App Store to 6.39.0 and issue still persists. Frustrating thing was talking to their support on the app via chat, submitting screen shots, and after a lot of back and forth they wanted me to see if the issue was happening on my computer; a completely different interface! I work in technology. I laughed and ended the chat.

Re: Arlo app 6.38.0 feed question

StephenB — Wed, 05 Aug 2026 12:28:21 GMT

@majeanalo wrote:

Could you please advise on how I can access my local feed as I did in the previous version?

The other path to access local recordings still works. Go to the devices screen, press the settings wheel for the smarthub, and then storage settings.

Re: Unable to select Cloud or Local Buttons on iOS (Off-Screen) - Arlo Secure App version 6.38.0 (32

StephenB — Wed, 05 Aug 2026 12:33:53 GMT

@Kylo99 wrote:

I got the same problem after update my iPhone 15 to iOS26.6. Is there any idea how to solve the problem?

The other way to access local storage still works. See post 6 in this thread.

Re: Unable to select Cloud or Local Buttons on iOS (Off-Screen) - Arlo Secure App version 6.38.0 (32

spoondmb80 — Wed, 05 Aug 2026 19:38:45 GMT

Thanks for this suggestion, but it's not working for me.

I've tried accessing Local recordings from Devices > Base Station > Storage Settings, but nothing appears there either. I've checked my Local Storage Settings and it shows that I've got a ton of available GBs, yet nothing appears in the area you suggest (it did in the past, but again, after the app update, nothing as been there either).

Frustration continues, unfortunately.

Re: Unable to select Cloud or Local Buttons on iOS (Off-Screen) - Arlo Secure App version 6.38.0 (32

Kylo99 — Wed, 05 Aug 2026 19:43:59 GMT

While in the Storage Setting screen, try touch the screen and pull down to let the screen refresh, suppose list of video will then be shown.

Re: Unable to select Cloud or Local Buttons on iOS (Off-Screen) - Arlo Secure App version 6.38.0 (32

spoondmb80 — Wed, 05 Aug 2026 19:54:00 GMT

Thanks for that suggestion, Kylo. I've tried that numerous times, but nothing appears. I also restarted the base station and that didn't resolve the issue either.

Maybe I'll have to eject/reinsert the SD card, but I don't want to try that until the other bugs in the app are resolved. I'm afraid that ejecting the SD card at this point could create a whole other set of problems for me.

Re: Unable to select Cloud or Local Buttons on iOS (Off-Screen) - Arlo Secure App version 6.38.0 (32

StephenB — Wed, 05 Aug 2026 20:08:23 GMT

@spoondmb80 wrote:

Thanks for that suggestion, Kylo. I've tried that numerous times, but nothing appears. I also restarted the base station and that didn't resolve the issue either.

Maybe I'll have to eject/reinsert the SD card, but I don't want to try that until the other bugs in the app are resolved. I'm afraid that ejecting the SD card at this point could create a whole other set of problems for me.

Try uninstalling and reinstalling the app.

Re: Unable to select Cloud or Local Buttons on iOS (Off-Screen) - Arlo Secure App version 6.38.0 (32

spoondmb80 — Wed, 05 Aug 2026 20:15:42 GMT

Thanks for that suggestion, Stephen. I've already deleted and reinstalled the app too. I could certainly try it again...

My Arlo local feed option no longer accessible in Arlo app for my iPhone

JanisGeek — Thu, 06 Aug 2026 00:32:59 GMT

My Arlo local feed has stopped working for my Arlo hub. It would always record activity on my micro SD card inserted in my Arlo hub. Now since the last Arlo app update, I am not able to even access my local feed for activity. I don’t subscribe to the cloud feed because I have had that ability to view my recorded local feed on my Arlo Hub feed . Can anyone help me? Has Arlo taken away the option to record my own feed via micro SD card, to try to get more subscribers?? Thanks!