https://community.arlo.com/t5/Arlo-Pro-2/The-link-for-my-brother-to-view-is-no-longer-working-Says-he-isn/m-p/1530256#M6768 <P>This may be something that support has to be contacted for. Open a case by using the Contact Support link at the bottom here and then again on the new page.</P> Mon, 19 Mar 2018 20:23:12 GMT jguerdat 2018-03-19T20:23:12Z https://community.arlo.com/t5/Arlo-Pro-2/The-link-for-my-brother-to-view-is-no-longer-working-Says-he-isn/m-p/1527170#M6539 The link worked well for three weeks. Now says he isn’t authorized. Nothing has changed with the account. Any help would be appreciated. Thu, 15 Mar 2018 23:18:23 GMT https://community.arlo.com/t5/Arlo-Pro-2/The-link-for-my-brother-to-view-is-no-longer-working-Says-he-isn/m-p/1527170#M6539 MomsHouse5911 2018-03-15T23:18:23Z https://community.arlo.com/t5/Arlo-Pro-2/The-link-for-my-brother-to-view-is-no-longer-working-Says-he-isn/m-p/1527638#M6567 <P>What link are you referring to? Did you grant access and that's not working? What exact error message is he seeing?</P> Fri, 16 Mar 2018 12:17:28 GMT https://community.arlo.com/t5/Arlo-Pro-2/The-link-for-my-brother-to-view-is-no-longer-working-Says-he-isn/m-p/1527638#M6567 jguerdat 2018-03-16T12:17:28Z https://community.arlo.com/t5/Arlo-Pro-2/The-link-for-my-brother-to-view-is-no-longer-working-Says-he-isn/m-p/1527669#M6569 Yes, I granted him access to view and worked great for about 3 weeks. Now it says he isn’t authorized?? Fri, 16 Mar 2018 13:08:32 GMT https://community.arlo.com/t5/Arlo-Pro-2/The-link-for-my-brother-to-view-is-no-longer-working-Says-he-isn/m-p/1527669#M6569 MomsHouse5911 2018-03-16T13:08:32Z https://community.arlo.com/t5/Arlo-Pro-2/The-link-for-my-brother-to-view-is-no-longer-working-Says-he-isn/m-p/1527672#M6570 Yes, I granted him access to view and worked great for about 3 weeks. Now it says he isn’t authorized??<BR /><BR />The message tells him his email address doesn’t exist. Fri, 16 Mar 2018 13:09:56 GMT https://community.arlo.com/t5/Arlo-Pro-2/The-link-for-my-brother-to-view-is-no-longer-working-Says-he-isn/m-p/1527672#M6570 MomsHouse5911 2018-03-16T13:09:56Z https://community.arlo.com/t5/Arlo-Pro-2/The-link-for-my-brother-to-view-is-no-longer-working-Says-he-isn/m-p/1527854#M6574 <P>MomsHouse5911,</P> <P>&nbsp;</P> <P>It sounds like he isn't using the correct email address. You can check the email address you shared to by navigating to your Grant Access settings in the primary account. Make sure he is attempting to log in using the the email address you shared to.</P> <P><BR /> JamesC</P> Fri, 16 Mar 2018 16:18:29 GMT https://community.arlo.com/t5/Arlo-Pro-2/The-link-for-my-brother-to-view-is-no-longer-working-Says-he-isn/m-p/1527854#M6574 JamesC 2018-03-16T16:18:29Z https://community.arlo.com/t5/Arlo-Pro-2/The-link-for-my-brother-to-view-is-no-longer-working-Says-he-isn/m-p/1527859#M6575 I will have him verify..... Fri, 16 Mar 2018 16:20:00 GMT https://community.arlo.com/t5/Arlo-Pro-2/The-link-for-my-brother-to-view-is-no-longer-working-Says-he-isn/m-p/1527859#M6575 MomsHouse5911 2018-03-16T16:20:00Z https://community.arlo.com/t5/Arlo-Pro-2/The-link-for-my-brother-to-view-is-no-longer-working-Says-he-isn/m-p/1529193#M6756 Attaching to earlier thread: my brother does get notices of movement from the cameras, but still gets the message that his email isn’t valid. Please help. Sun, 18 Mar 2018 12:54:56 GMT https://community.arlo.com/t5/Arlo-Pro-2/The-link-for-my-brother-to-view-is-no-longer-working-Says-he-isn/m-p/1529193#M6756 MomsHouse5911 2018-03-18T12:54:56Z https://community.arlo.com/t5/Arlo-Pro-2/The-link-for-my-brother-to-view-is-no-longer-working-Says-he-isn/m-p/1530256#M6768 <P>This may be something that support has to be contacted for. Open a case by using the Contact Support link at the bottom here and then again on the new page.</P> Mon, 19 Mar 2018 20:23:12 GMT https://community.arlo.com/t5/Arlo-Pro-2/The-link-for-my-brother-to-view-is-no-longer-working-Says-he-isn/m-p/1530256#M6768 jguerdat 2018-03-19T20:23:12Z