https://community.arlo.com/t5/Arlo-Pro-2/Arlo-Pro2-unknown-error/m-p/2480750#M67443 <P>That looks like safari not the app itself. Can you please login to the app and then send a screenshot of those settings.&nbsp;</P> Mon, 18 May 2026 16:15:00 GMT BrookeN 2026-05-18T16:15:00Z https://community.arlo.com/t5/Arlo-Pro-2/Arlo-Pro2-unknown-error/m-p/2480594#M67437 <P><SPAN>I am the admin/owner of my Arlo Pro 2 system.</SPAN></P><P>&nbsp;</P><P><SPAN>I can log into my Arlo account, but after login I am stuck on the Arlo Secure subscription/code page and cannot access my cameras or dashboard.</SPAN></P><P>&nbsp;</P><P><SPAN>The Arlo app shows “Unknown error”.</SPAN></P><P>&nbsp;</P><P><SPAN>My cameras still work in Apple Home/HomeKit&nbsp;</SPAN></P><P><SPAN>The app it’s working in my partener phone but not for mi</SPAN></P><P>&nbsp;</P><P><SPAN>I am currently away from the camera location and cannot physically access or reset the devices.</SPAN></P><P>&nbsp;</P><P><SPAN>Please help restore access to my devices/account.</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1618.png" style="width: 1125px;"><img src="https://community.arlo.com/t5/image/serverpage/image-id/436481i942E1B7DDBEF5B11/image-size/medium?v=v2&amp;px=400&amp;whitelist-exif-data=Copyright" role="button" title="IMG_1618.png" alt="IMG_1618.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1619.png" style="width: 1125px;"><img src="https://community.arlo.com/t5/image/serverpage/image-id/436480iC0EF2DDF5BB56F72/image-size/medium?v=v2&amp;px=400&amp;whitelist-exif-data=Copyright" role="button" title="IMG_1619.png" alt="IMG_1619.png" /></span></P><P> </P> Sat, 16 May 2026 07:57:39 GMT https://community.arlo.com/t5/Arlo-Pro-2/Arlo-Pro2-unknown-error/m-p/2480594#M67437 Viorelmail 2026-05-16T07:57:39Z https://community.arlo.com/t5/Arlo-Pro-2/Arlo-Pro2-unknown-error/m-p/2480750#M67443 <P>That looks like safari not the app itself. Can you please login to the app and then send a screenshot of those settings.&nbsp;</P> Mon, 18 May 2026 16:15:00 GMT https://community.arlo.com/t5/Arlo-Pro-2/Arlo-Pro2-unknown-error/m-p/2480750#M67443 BrookeN 2026-05-18T16:15:00Z