Common Issue - No longer have access to Email Address

ArtemisKEM — Mon, 06 Apr 2026 14:31:53 GMT

I have four Arlo cameras and base station that I haven't used in several years. I dusted off my cameras and moved the base station to reconnect everything and attempted to login to the App. Unfortuantely, I no longer have access to the email used (it was a private domain I used prior to switching to Gmail). The app wants to send me a "verification email" to login, but I don't have access to the email and I can't change it. The "alternative methods" only show my old email address. Are there any options, or do I now own a $500 paperweight?

Re: Common Issue - No longer have access to Email Address

BrookeN — Mon, 06 Apr 2026 15:48:07 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

topic Common Issue - No longer have access to Email Address in Arlo Pro 2

Common Issue - No longer have access to Email Address

Re: Common Issue - No longer have access to Email Address