topic Re: cannot access account in Arlo Pro 2

cannot access account

piggar — Sun, 15 Mar 2026 23:09:23 GMT

I had to replace my mobile phone and could not access old one.

Now I cannot log into my app after buying new phone, msg says: verification expired.

I have re installed app but same msg.

Arlo does not recognize my nominated alternate mobile number either so unable to move forward at all.

Any ideas?

Thanks,

StephenB — Sun, 15 Mar 2026 23:21:10 GMT

Have you tried email verification?

BrookeN — Mon, 16 Mar 2026 19:11:55 GMT

Were you able to access your account?