topic Re: Clarification in Arlo Pro 2

Clarification

Edinburgh_lad1 — Wed, 21 Jan 2026 16:32:32 GMT

Hello All

Would either the Arlo team or the community please update on whether legacy products like Arlo HD, Pro 2 etc are EOL in the UK/the EU etc., and whether it's the case for Base Stations etc. I feel there is a lot of confusion, misinformation about this. How does this affect firmware updates to the last available firmware for that device. I feel this policy is very fluid/unclear and if I don't get the clarification, I'll have no option but to seek a clear answer from the senior management team at Verisure, as there doesn't seem to be another way of contacting Arlo otherwise.

Thank you for any input.

Re: Clarification

JamesC — Wed, 21 Jan 2026 17:02:01 GMT

For more information on the Arlo End of Life Policy, see here: https://kb.arlo.com/000063018/End-of-Life-for-Arlo-Legacy-Cameras-and-Arlo-Services

As mentioned in the article above, this policy does not apply to EU/UK regions. I encourage you to reach out to Verisure support in your region for additional clarification about legacy products being supported there.

JamesC

Re: Clarification

Edinburgh_lad1 — Sat, 24 Jan 2026 15:10:07 GMT

Thank you @JamesC

Can I please then have firmware pushed to my two Pro 2 to have them updated to 1.125.17.1_11_de8490d?

(They both sit at 1.125.14.0_34_1189.)

If there's an issue with firmware updates, as seems to be the case for some users, can we have an estimated time for fixing it? (3 months? 6 months?)

I've not tested with my other Ultras yet that have some older firmware.

Re: Clarification

ittroll — Mon, 26 Jan 2026 16:57:02 GMT

I don't have any answers but I have 5 Pro 2 cameras in the UK. All are running 1.125.17.1_11_de8490d.

Re: Clarification

GLENH — Fri, 27 Feb 2026 18:13:38 GMT

Hello JamesC,

I am in a dilemma. I have an Arlo Q that was never set up. I had a recent car break-in that I wanted to point this camera out the window to detect movements. I was told that this camera was associated with another account that I have no connection with. I bought this on Amazon years ago, but never had the need to use this before then. I tried contacting customer service to disassociate(unbind) this, but due to EOL, I was told to buy the new essential cameras, which I did. However, for some reason, when the new essential cameras are pointed out a window, they do not detect any movement. Is there anyway to save this Q? Q cameras are ok to point out the window and detect movement.

Any help is very much appreciated.

Thank you,

Glen

Re: Clarification

StephenB — Fri, 27 Feb 2026 18:21:33 GMT

@GLENH wrote:

However, for some reason, when the new essential cameras are pointed out a window, they do not detect any movement.

Did you purchase an indoor essential model? Or one of the outdoor models?

Re: Clarification

GLENH — Fri, 27 Feb 2026 18:26:24 GMT

Hello,

When I spoke to the sales person at Arlo, I was told to buy Essential Pan Tilt Indoor (2025 Release) or the Essential (3rd Gen – 2025 Release), which I bought both, and neither detected movement when I placed them in front of the window.

Re: Clarification

Edinburgh_lad1 — Fri, 27 Feb 2026 18:41:39 GMT

Could you start a new topic, rather than hijack this one about firmware updates? Thanks.