topic Re: Free 7 day storage in Arlo Pro 2

Free 7 day storage

jwilkinson98 — Sat, 17 Jan 2026 08:07:38 GMT

My free 7 day online storage has stopped working, I presume because my camera is end of life. I am a UK customer. However the community says that the storage has been grandfathered for the Pro 2 camera. If so, how do I contact UK Arlo support, as the chat bot says the storage is no longer available for free and I cannot find a UK contact number

Re: Free 7 day storage

StephenB — Sat, 17 Jan 2026 13:31:28 GMT

@jwilkinson98 wrote:

I presume because my camera is end of life.

Well, no.

Did this happen when your account was migrated to the "Feed' interface?

Re: Free 7 day storage

jwilkinson98 — Fri, 23 Jan 2026 22:42:27 GMT

Well miraculously the 7 day storage has reappeared. No idea what's happened but thankful something has