topic Re: New app update. Can't create Motion zones in Arlo Pro 2

New app update. Can't create Motion zones

Eric182 — Fri, 09 Mar 2018 14:58:57 GMT

Create create new motion zones with app update release today. I get an orange banner saying user request invalid.

Also the new update wiped out my current motion zones.

Re: New app update. Can't create Motion zones

brh — Fri, 09 Mar 2018 15:09:59 GMT

@Eric182

Did you delete the app and reinstall it? From my understanding of the release notes, that is what the release note asked people to do.

Brian

Re: New app update. Can't create Motion zones

Eric182 — Fri, 09 Mar 2018 15:28:59 GMT

I dont see anything saying that in the Apple App Store. Where did you see that? Link?

Re: New app update. Can't create Motion zones

brh — Fri, 09 Mar 2018 15:35:55 GMT

Sorry, Eic, since you did not say what mobile device you were using I assumed you were using an android device, as the only app update mentioned in the Release Notes part of this site only mentioned an android update yesterday. It does not say anything about an ios update, so if you are using an apple device, disregard my previous post. Maybe JamesC will inform us later if there was indeed an ios app update.

Brian

Re: New app update. Can't create Motion zones

Eric182 — Fri, 09 Mar 2018 16:13:28 GMT

The issue isn't whether or not there was an iOS update. I know that there was. Because I just updated it from the Apple App Store.

The issue is that I can no longer create motion zones after the update. I get an orThean The issue is that I cannot create motion zones. I get an orange error banner at the top of the app when I try to do so.

Re: New app update. Can't create Motion zones

brh — Fri, 09 Mar 2018 16:16:50 GMT

@JamesC

Do you know anything about a new update for the ios system and how this gentleman can resolve his problem?

Brian

Re: New app update. Can't create Motion zones

mrbenl — Fri, 09 Mar 2018 16:20:33 GMT

The database crashed yesterday and was restored late last night but ever since I also lost zones I had set up, still can not create new ones and the alarm is missing as a device, so I say the database still has problems and I have logged on by multiple PC's not mobile.

😞

Re: New app update. Can't create Motion zones

JamesC — Fri, 09 Mar 2018 17:09:34 GMT

The Arlo engineering team is aware of an issue with creating Activity Zones and is working on a resolution. I will provide an update when I have more information.

JamesC

Re: New app update. Can't create Motion zones

GregCh — Sat, 10 Mar 2018 17:43:09 GMT

This is really annoying because now I get notifications every minute instead of when I actually need/want them. Do we have an idea how soon it will be resolved? My phone cannot get this many notifications and stay charged for long.

Re: New app update. Can't create Motion zones

hobgoblin2001 — Mon, 12 Mar 2018 00:55:35 GMT

Same here - what with wireless cams eating batteries all of a sudden this has frankly become ridiculous. My initial enthusiasm for Netgear products is now all but drained - even had to warn off friends & relatives I’d recommended system to. Luckily only one had spent cash but returning for refund as just too buggy for the job. Very poor performance all round.

Re: New app update. Can't create Motion zones

Blue_Mallard — Mon, 12 Mar 2018 07:54:12 GMT

So, this is from an app update but I still can't set zones via the web browser!? It's a good thing I bought the extra warranty from Best Buy because this system is not useable for me without the zones. I'm giving it one more day and then it goes back to the store and I start over with a hard wired system like I should have in the first place. Also, one of my cameras is freezing up and recording audio (but frozen video) in a loop for a long time, like three hours, fives hours etc. This system worked great for a while, now it's showing major signs of weakness and I paid WAY too much for that to happen within three months. Mac, Iphone.

Re: New app update. Can't create Motion zones

Johnny290 — Mon, 12 Mar 2018 11:32:59 GMT

Well first they broke it and then they took the weekend off so maybe today they fix it

Re: New app update. Can't create Motion zones

orangealum — Mon, 12 Mar 2018 19:47:45 GMT

Can I get notification from Netgear when the activity zone bug be fix?

Re: New app update. Can't create Motion zones

jguerdat — Mon, 12 Mar 2018 20:06:06 GMT

I'm sure youll be able to see lots of such posts here.

Re: New app update. Can't create Motion zones

danheinz — Tue, 13 Mar 2018 14:10:10 GMT

Hi Arlo...any ETA on a fix pls?

Re: New app update. Can't create Motion zones

Johnny290 — Tue, 13 Mar 2018 18:16:16 GMT

The way these Netgear Engineers s work. It could be months before they fix it .but I hope not, their record of fixing things is not good

Re: New app update. Can't create Motion zones

devotchko — Wed, 14 Mar 2018 15:16:45 GMT

This should not be marked as SOLVED. I still can't create new activity zones. It's been at least a week already. Why can't NETGEAR give us an ETA, or at least promise to let us know the moment the issue is fixed so we can set up our systems ASAP (rather than having to visit this thread for updates)? I have several cameras turned off because of this bug.

Re: New app update. Can't create Motion zones

Eric182 — Wed, 14 Mar 2018 16:22:45 GMT

I am the original poster of this topic. The reason I marked it as solved is because I got an answer to my question as to why I cannot create motion zones anymore. My problem was not related to not being able to create motion zones, but rather my problem was not being able how to figure out why. .

The answer was that netgear messed something up and they are supposedly working on it. That solve my problem as to not knowing why.

Fixing the issue of not being able to create a motion zone is a whole other problem that has yet to be marked as solved.

Re: New app update. Can't create Motion zones

RicKEYWEST — Wed, 14 Mar 2018 18:55:00 GMT

Bought the system last Friday and returned it for refund today after connecting to AC power and discovering that I cannot set up activity zones because of the software problem. Not until after talking to a Netgear technician this morning that said they had no idea when the problem would be resolved and that he understood and respected my decision for returning the product for a refund. I am so disappointed because I really like many of the features, but cannot live without being able to set activity zones. I may consider Arlo again in the future once more of the bugs are worked out.

Re: New app update. Can't create Motion zones

GOJJGO — Fri, 16 Mar 2018 01:09:10 GMT

If you are using Google Chrome, clearing your cache, all of it, fixes this problem and lets you once again utilize motion zones. Yeah!!