topic Re: Subscriptions Mandatory? in Arlo Pro 2

Subscriptions Mandatory?

JeffoFitts — Sun, 24 Aug 2025 02:53:01 GMT

I was a happy with my Pro 2 System VMB4000 since 2020 until the August update broke everything: all “Offline”. Repeating the original setup instructions don't work. All 3 base lights are solid green but the new app doesn't find the base or any camera. The online help is NOT helpful. Now what? Is a damn subscription finally mandatory? If Arlo wants my money, why would they put customers through this cruel ordeal! and send me a polite email pitch?!

Re: Subscriptions Mandatory?

ross1109 — Sun, 24 Aug 2025 05:07:42 GMT

Having the same issue with 2 or 4 Arlo Pro cameras and despite following all the steps and advice from resetting (and re-syncing to a base station) everything these 2 cameras wont appear on the Devices list - despite the rapid blue flashing lights for 10 sec on the camera (which suggests they have been synced). The base station does sync so just a camera 'issue' I think

Did not have this issue until several weeks ago....and started with the offline issue.

I also have some pro5 cameras so have a subscription & still have the issue with the Pro2's so that isn't the issue!!

Re: Subscriptions Mandatory?

BrookeN — Mon, 25 Aug 2025 18:43:32 GMT

@JeffoFitts Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

@ross1109 can you use another device by chance to try to set up the Pro 2?

Re: Subscriptions Mandatory?

JeffoFitts — Tue, 26 Aug 2025 16:22:54 GMT

Thank you for offering to help. I will contact you Sat Sep 6 when I am next on site.

I had an online chat with Subash from Sales who confirmed I did not need a subscription to reenable my Pro 2 system but that I was on with my own troubleshooting the consequences of the upgrade: “You must have an active Arlo Secure subscription or an Arlo trial plan to perform the scan and reach Customer Support.” This means I have to buy a new device (& subscription) although what I had was working FINE since 2020.

He claimed “Arlo Pro 2 is generally compatible with the latest Arlo app,” That’s NOT my experience nor that of many other users.

Re: Subscriptions Mandatory?

StephenB — Tue, 26 Aug 2025 17:16:07 GMT

@JeffoFitts wrote:

He claimed “Arlo Pro 2 is generally compatible with the latest Arlo app,” That’s NOT my experience nor that of many other users.

There have been more issues with the older cameras reported here over the past few months.

That said, I still have one Pro 2 in service, and it is working fine with "Feed" and "Dashboard".

Re: Subscriptions Mandatory?

Edinburgh_lad1 — Tue, 26 Aug 2025 18:02:25 GMT

Your legacy product should work fine - it's not like cheese that has an expiry date.

Re: Subscriptions Mandatory?

JeffoFitts — Sat, 06 Sep 2025 22:39:47 GMT

I successfully restored my system after a tech-chat had me reset the base. I was reluctant to go through all the camera setups because no support thread suggested this was needed following this app refresh. But I did have to purchase a one month/one device service plan in order to reach tech support. Glad I don't need to keep the subscription! What an ordeal due to the understated Aug 19 App update: "6.3.4 - General stability, bug fixes, and performance improvements"

Re: Subscriptions Mandatory?

Edinburgh_lad1 — Sun, 07 Sep 2025 08:35:50 GMT

Well, just keep an eye on that because there have been reports on here of users cancelling subscriptions but continuing to be charged. Some for months. This is of course fraudulent, and if this happens, you should contact your bank to report it as unauthorised transactions.