topic Fails to completely delete 'Grant Access' friend in Arlo Pro 2

Fails to completely delete 'Grant Access' friend

Tim_Keithy — Thu, 07 Aug 2025 12:29:17 GMT

Hi,

In the APP Arlo Secure,

I am deleting the 'Grant Access - Accepted' friend, it pops up to confirm to remove your friend <OK>. but it still appears in Grant Access List. Which I have no longer communicate with this friend.

I am using free (Not subscribe to any plan)

In web browser

my.arlo.com/account

After loged in. It displays only to subscribe monthy or yearly member fee

I Very appreciate any help .

Thanks

Re: Fails to completely delete 'Grant Access' friend

aroberts4741 — Thu, 07 Aug 2025 14:08:08 GMT

I have the same issue. Tried to delete on the app and on the website using edge and chrome (incl incognito). Same problem. I'm interested in following this b/c I need to get an ex off of my acount.

Re: Fails to completely delete 'Grant Access' friend

ShayneS — Mon, 11 Aug 2025 18:34:42 GMT

Thank you for the feedback. Are you still experiencing this and is it occurring with Android or iOS and which version of the Arlo app?.

Re: Fails to completely delete 'Grant Access' friend

Normak — Sat, 16 Aug 2025 14:19:14 GMT

Having the same problem here…. Definitely a bug!

Re: Fails to completely delete 'Grant Access' friend

ShayneS — Mon, 18 Aug 2025 19:23:15 GMT

@Normak

Thanks for reporting, Is it occurring with Android or iOS and which version of the Arlo app?.

Re: Fails to completely delete 'Grant Access' friend

GeorgeP1802t — Mon, 18 Aug 2025 22:03:35 GMT

I have the same issue and configuration (Arlo Pro2). I dismissed the request to a subscription plan.

Note, the issue surfaces on Android, iOS, and Web Interface.

Re: Fails to completely delete 'Grant Access' friend

ShayneS — Mon, 18 Aug 2025 22:10:13 GMT

@aroberts4741

Is this occurring with iOS or Android and what Is the version number of the Arlo app?

Re: Fails to completely delete 'Grant Access' friend

MartynR — Thu, 21 Aug 2025 17:17:55 GMT

Its also happening for me in both the web portal and the IOS app.

Re: Fails to completely delete 'Grant Access' friend

Ocnarf — Fri, 22 Aug 2025 17:02:11 GMT

Same happens to me via Arlo secure as well as via web.

Arlo secure ver. 6.3.4_6030402

Any hint is appreciated.

Franco

Re: Fails to completely delete 'Grant Access' friend

ShayneS — Mon, 25 Aug 2025 19:36:48 GMT

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

Re: Fails to completely delete 'Grant Access' friend

topazpumpkin — Mon, 01 Sep 2025 16:05:41 GMT

Same issue here. The issue is irrelevant to the client (web or app), it seem it has to do with the server side.

I captured the HTTP request to the server (https://myapi.arlo.com/hmsweb/users/friends/remove?eventId=...) and the server responded {"success":true}, while the guest to remove is still there when refreshing the page.

Please help!

Re: Fails to completely delete 'Grant Access' friend

ShayneS — Mon, 08 Sep 2025 20:56:38 GMT

This symptom should now be resolved. Can you restart your app and try performing this action again?