topic Re: Unable to connect with the given access by the Administrator in Arlo Pro 2

Unable to connect with the given access by the Administrator

Josi59- — Sun, 06 Jul 2025 14:10:28 GMT

My son in law created an access so that I could use his set up Arlo 2.

He sent the email and from the invitation, I created an account.

I was prompt by Arlo to Verify the email. I pressed verify email.

However, his set up access was still pending and seems to be not accepted.

We have done many times but still my set up did not successfully work as expected.
Can you please help me?

Re: Unable to connect with the given access by the Administrator

jguerdat — Sun, 06 Jul 2025 14:21:43 GMT

You should have gotten a message that your email address was verified - just pressing the Verify Email selection isn't sufficient. It's possible that you misentered your email address when creating the account (maybe an invisible space?) so check that.

You may also want to try using a computer to create the account which seems to work better. Have you SiL remove your access from his account and then try again, using the emailed invitation seen on the computer.

Re: Unable to connect with the given access by the Administrator

Josi59- — Sun, 06 Jul 2025 16:11:21 GMT

We both deleted the history in web.

Thereafter I received a new invitation and set again the Arlo access in 2nd log in

Re: Unable to connect with the given access by the Administrator

jguerdat — Mon, 07 Jul 2025 14:06:07 GMT

@Josi59- wrote:

We both deleted the history in web.

Thereafter I received a new invitation and set again the Arlo access in 2nd log in

I'm not sure if you mean it's now working properly.