topic Local Storage Videos VMB5000 in Arlo Pro 2

Local Storage Videos VMB5000

RIPOC — Thu, 03 Jul 2025 00:32:45 GMT

Version 6.1.6 updated 6/16/15 on iPad Air 4 running IOS 18.5.

Version 6.2 updated 6/25/25 on iPhone 12 running IOS 18.5

Have no plan and use local storage and have 50GB of available storage on an SD card. Have been running this set up for years.

Current problem is the inability to view videos using the iPhone. System works fine using the iPad.

Trouble shooting already. Removed and re-installed Arlo app on iPhone. Powered Arlo off and back on. Reformatted the SD card.

HELP.

Re: Local Storage Videos VMB5000

StephenB — Thu, 03 Jul 2025 12:55:36 GMT

@RIPOC wrote:

Version 6.1.6 updated 6/16/15 on iPad Air 4 running IOS 18.5.

Version 6.2 updated 6/25/25 on iPhone 12 running IOS 18.5

Have no plan and use local storage and have 50GB of available storage on an SD card. Have been running this set up for years.

Current problem is the inability to view videos using the iPhone. System works fine using the iPad.

Trouble shooting already. Removed and re-installed Arlo app on iPhone. Powered Arlo off and back on.

Are you looking in both these places:

Selecting the base station on the devices page, and then selecting storage settings
Selecting the feed and then local

(I'm guessing you are, but wanted to confirm).

I am using an iPhone 12 mini, but 6.2 isn't showing up for me yet - I see 6.1.6.

Re: Local Storage Videos VMB5000

RIPOC — Fri, 04 Jul 2025 15:17:46 GMT

Yes I am accessing the same way on the iPhone and the iPad. Clearly something is different somewhere. I just can’t find it. This just (last week) started happening. As I don’t pay for a plan Arlo provides no support. Hooefully someone here can help.

Re: Local Storage Videos VMB5000

ShayneS — Tue, 08 Jul 2025 21:49:37 GMT

Hi @RIPOC

Can you try again with the latest version 6.2.2 and let me know how it goes. If you don't see the update you should be able to reinstall the app and it should update to that version.