topic Re: Schedule in new app in Arlo Pro 2

Schedule in new app

mcworthy333 — Thu, 12 Jun 2025 19:56:06 GMT

I'm helping a friend who is on the new app interface (I, thankfully have not been forced yet)

I cannot get the schedule to change at the specified times. I have deleted the automation schedule several times and started over. Updated the app, Uninstalled the app and reinstalled. Restarted android phone.

I have compared to other user's screenshots and this is set up the same.

I have tried test schedules and they will not change either.

I want to arm away at 10pm and standby 6am.

(I have a more complicated schedule set up for another user that is working perfectly)

Images Attached of modes and schedules.

Can anyone tell me what I'm missing?

Schedules not firing

RamdyStarkey — Wed, 11 Jun 2025 20:42:24 GMT

I have a schedule that should change from standby to armed home at a certain time. It won't fire. Stays in standby. The schedule is always enabled. Ideas why? Thanks!

Re: Schedules not firing

StephenB — Thu, 12 Jun 2025 00:42:17 GMT

@RamdyStarkey wrote:

I have a schedule that should change from standby to armed home at a certain time. It won't fire. Stays in standby. The schedule is always enabled. Ideas why? Thanks!

Can you post a screenshot of the automation?

Re: Schedules not firing

RamdyStarkey — Thu, 12 Jun 2025 02:11:44 GMT

Re: Schedules not firing

RamdyStarkey — Thu, 12 Jun 2025 02:13:00 GMT

Not sure I did that right. Let me know if I need something different. Thanks!

Re: Schedules not firing

StephenB — Thu, 12 Jun 2025 12:10:29 GMT

@RamdyStarkey wrote:

Not sure I did that right.

That's fine. It does look like it is correct (I am seeing that it is always enabled).

Is it always misbehaving? Or just sometimes?

Also, it is not changing at all, or is it changing late?

Re: Schedules not firing

RamdyStarkey — Thu, 12 Jun 2025 13:48:43 GMT

It has worked occasionally, and yes late, but like last night didn't work at all.

Re: Schedules not firing

RamdyStarkey — Thu, 12 Jun 2025 14:40:13 GMT

Also in Arm Home some cams are set to notify and record but that is not happening. So it seems communication within the Arlo system is not working for me.

Re: Schedules not firing

StephenB — Thu, 12 Jun 2025 16:10:59 GMT

@RamdyStarkey wrote:

Also in Arm Home some cams are set to notify and record but that is not happening. So it seems communication within the Arlo system is not working for me.

Maybe start by disabling the schedule, and then seeing if the three modes all work as you want them to.

Re: Schedules not firing

RamdyStarkey — Thu, 12 Jun 2025 16:53:28 GMT

Well right now if I manually switch to arm home detection works. So I guess my biggest issue is getting schedules to trigger. If I could solve that first I can maybe go from there. I have 2 base stations. Not sure if that matters. One is out in my shed and connects with cameras near it. One is in my LR and connects with cameras near it. My wifi is mesh so coverage is good.

Re: Schedules not firing

StephenB — Thu, 12 Jun 2025 17:15:36 GMT

@RamdyStarkey wrote:

Well right now if I manually switch to arm home detection works. So I guess my biggest issue is getting schedules to trigger.

All your schedule automations are "always enabled"? Maybe try deleting the automations and then recreate them.

Re: Schedules not firing

RamdyStarkey — Thu, 12 Jun 2025 17:30:23 GMT

Yes. All always enabled. I even created a test one firing 15 minutes after I created it and no success. Ugh. I guess I can power cycle both base stations and my router. I don’t know where the weak link might be. Seems like Arlo software issue.

Re: Schedule in new app

StephenB — Thu, 12 Jun 2025 22:12:36 GMT

@mcworthy333 wrote:

I'm helping a friend who is on the new app interface (I, thankfully have not been forced yet)

I cannot get the schedule to change at the specified times.

These automations are set up to run only when the system is in Arm Away or Standby mode. They will not run when the system is in Arm Home.

Is that what you intend? If so, did you put the system into either Arm Away or Standby when you created this schedule?

Re: Schedule in new app

mcworthy333 — Thu, 12 Jun 2025 22:58:46 GMT

I removed all the rules for arm home and will not use the arm home mode.

I've put the system in both arm away and stand by manually from the dashboard, trying to get it to initiate with no luck

Re: Schedule in new app

StephenB — Thu, 12 Jun 2025 23:17:57 GMT

@mcworthy333 wrote:

I've put the system in both arm away and stand by manually from the dashboard, trying to get it to initiate with no luck

There's one other poster ( @RamdyStarkey ) reporting that his schedules aren't triggering either (and his automations also look corrrect).

So this could be a bug that is affecting some users.

@BrookeN , @JamesC , @ShayneS - this looks like something that Arlo should look at.

Re: Schedule in new app

Adam_B — Fri, 13 Jun 2025 02:11:16 GMT

We can take a look. In the meantime, I would suggest to change the schedule such that they will trigger for all modes (“Always Enabled”) and see if that will work.

Re: Schedule in new app

mcworthy333 — Fri, 13 Jun 2025 02:23:07 GMT

I saw a few post with this same issue and wondered. Just odd that it's not giving issue to the other user I helped. Thank you for tagging.

Re: Schedules not firing

RamdyStarkey — Fri, 13 Jun 2025 02:51:48 GMT

The cameras all seem to now be obeying their settings for each mode, but no schedule will fire. Is there any conventional wisdom to solve this, or just trial and error? Thanks!

Re: Schedule in new app

CCM100 — Fri, 13 Jun 2025 02:59:13 GMT

I also have the problem , which the system unable to change modes following the schedules these few days.

Re: Schedule in new app

Adam_B — Fri, 13 Jun 2025 04:25:22 GMT

On that note - there was an outage for Android with mode changes and automation the last few days. That issue has been resolved and it should work properly now.