topic Re: LIVE VIEW no longer works on Models VMC4030P Pro 2 cameras in Arlo Pro 2

LIVE VIEW no longer works on Models VMC4030P Pro 2 cameras

Arlo_CW — Wed, 28 May 2025 13:18:05 GMT

Camera Models VMC4030P Pro 2 - 3 of them

Base Station VMB3500r4

Arlo app for Android - on two Pixel phones

Web portal - used occasionally, same issue

LIVE VIEW does not load in the Arlo app when we click on the camera to view a live picture/video. This stopped working last week. We can still see videos in our feed but cannot see live video.

We are not using the same login credentials. We are not trying to use LIVE VIEW at the same time. We do not have a storage/service plan. We bought these years ago and have the free 7-day local storage on our base. I'm afraid to remove the cameras from the system and try to add them back because I hear there may be an issue with adding them back to the base.

I understand that Arlo said services might change for unsupported devices but I NEVER thought that they'd take away LIVE VIEW. I just assumed we'd lose storage or the feed. We use these cameras to monitor a side of our house that has no windows. This malfunction just made our Arlo system useless for that purpose. I don't think I would buy more products from a company that would do this to it's users. If this issue does not get fixed, we will consider similar systems from other companies. I'm open to suggestions if you switched from Arlo to another brand.

Please help!

Re: LIVE VIEW no longer works on Models VMC4030P Pro 2 cameras

StephenB — Wed, 28 May 2025 14:34:01 GMT

@Arlo_CW wrote:

LIVE VIEW does not load in the Arlo app when we click on the camera to view a live picture/video. This stopped working last week. We can still see videos in our feed but cannot see live video.

Is this happening in both accounts? Or only one account?

Did you try restarting your router and your base?

Re: LIVE VIEW no longer works on Models VMC4030P Pro 2 cameras

Arlo_CW — Wed, 28 May 2025 16:17:47 GMT

We have restarted our internet router and the base. It was no help.

Re: LIVE VIEW no longer works on Models VMC4030P Pro 2 cameras

StephenB — Wed, 28 May 2025 18:57:17 GMT

@Arlo_CW wrote:

We have restarted our internet router and the base. It was no help.

And you cannot livestream from either account? Both on the phone app, and a PC (my.arlo.com)?

Re: LIVE VIEW no longer works on Models VMC4030P Pro 2 cameras

Arlo_CW — Thu, 29 May 2025 18:11:30 GMT

That is correct. Neither of us can live stream from either the mobile app or the website.

We could for a couple hours yesterday so I marked my post as "solved" but now we cannot live stream again. I'm going to have to repost.

Re: LIVE VIEW no longer works on Models VMC4030P Pro 2 cameras

StephenB — Thu, 29 May 2025 19:46:08 GMT

@Arlo_CW wrote:

We could for a couple hours yesterday so I marked my post as "solved" but now we cannot live stream again.

I undid that for you.

Re: LIVE VIEW no longer works on Models VMC4030P Pro 2 cameras

BrookeN — Mon, 02 Jun 2025 15:56:38 GMT

@Arlo_CW are you now able to see the live view? If not can you send me a dm of what you are seeing when trying to access the live view?