topic Re: missing camera after update in Arlo Pro 2

missing camera after update

brandon713 — Tue, 13 May 2025 18:37:55 GMT

Hello,

After updating the app, all of my cameras, including the base, are missing from the app. I still get notifications but I am unable to view nor make changes to anything. What am I supposed to do? I have already tried powering off and resetting the base and tried to "add devices" but nothing is working. please help

Re: missing camera after update

StephenB — Tue, 13 May 2025 18:40:00 GMT

@brandon713 wrote:

Hello,

After updating the app, all of my cameras, including the base, are missing from the app. I still get notifications but I am unable to view nor make changes to anything. What am I supposed to do? I have already tried powering off and resetting the base and tried to "add devices" but nothing is working. please help

Are you using the primary account?

Re: missing camera after update

brandon713 — Tue, 13 May 2025 18:50:53 GMT

yes i am

Re: missing camera after update

StephenB — Tue, 13 May 2025 19:32:37 GMT

@brandon713 wrote:

yes i am

The dashboard page should be empty (until you add a widget). But you should see the cameras on the devices page.

Re: missing camera after update

brandon713 — Tue, 13 May 2025 20:22:18 GMT

I am on the portal page, but the only thing that is showing up under devices is "add devices". I still get notifications of movement on my phone, however.

Re: missing camera after update

StephenB — Tue, 13 May 2025 20:26:05 GMT

@brandon713 wrote:

I am on the portal page, but the only thing that is showing up under devices is "add devices". I still get notifications of movement on my phone, however.

I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - in hopes they can help.

Re: missing camera after update

BrookeN — Wed, 14 May 2025 17:53:48 GMT

Can you please try to uninstall and reinstall the app.

Re: missing camera after update

brandon713 — Wed, 14 May 2025 19:44:20 GMT

I have done that and they are still missing. I logged in to the browser website as well and they are missing. I still get notifications but I cannot access them.

Re: missing camera after update

BrookeN — Thu, 15 May 2025 13:08:52 GMT

What basestation are you using?

Re: missing camera after update

brandon713 — Thu, 15 May 2025 17:29:56 GMT

i am using the VMB4500 Base Station

Re: missing camera after update

BrookeN — Thu, 15 May 2025 21:01:50 GMT

The main user as well as the granted access user both need to be on the same user interface. Both should see feed on the bottom of the app. To get the update you can onboard a Pro 5 (even if you do not have one) and that will kick start the update. Once both users are on the same version then you will be able to see all the cameras.