topic Re: Arlo Pro 2 system showing offline even though it is online in Arlo Pro 2

Arlo Pro 2 system showing offline even though it is online

Decko — Fri, 11 Apr 2025 17:21:10 GMT

Starting last week, my system is showing as offline in the app and on my.arlo.com despite still being online. I get motion notifications and can see recorded clips in the library. But the device and mode tabs show everything offline.

Looking in the developer tools in my browser on my.arlo.com I can see the Arlo API returns 500 internal server errors so it seems like something broke on the Arlo backend. I contacted the chat support which was not able to help, saying the cameras are end of life and not supported.

So does this mean Arlo Pro 2 can no longer be used? Was there an official announcement on this, or can any Arlo engineers look into the issue if it is still supposed to be working?

Re: Arlo Pro 2 system showing offline even though it is online

DannyBearAgain — Sat, 12 Apr 2025 05:23:43 GMT

@Decko

Yes had the same issue earlier in the week, usually occurs after a firmware update has been pushed out.

You may also find that the schedule will not change the base mode and so sticks.

The usual workaround is to power cycle the base station which will get it back online but you usually loose the cameras soon after saying they are offline. I usually have to wait an hour or two for them to return.

Re: Arlo Pro 2 system showing offline even though it is online

BrookeN — Mon, 14 Apr 2025 15:58:04 GMT

@Decko are you still seeing this same behavior?

Re: Arlo Pro 2 system showing offline even though it is online

Decko — Tue, 15 Apr 2025 15:13:58 GMT

Yes @BrookeN everything still shows as offline, but recordings/motion notifications still pop up.

Re: Arlo Pro 2 system showing offline even though it is online

BrookeN — Thu, 17 Apr 2025 21:37:13 GMT

Which basestation are you using?

Re: Arlo Pro 2 system showing offline even though it is online

Decko — Sat, 19 Apr 2025 16:19:16 GMT

It's a VMB4000

Re: Arlo Pro 2 system showing offline even though it is online

BrookeN — Mon, 21 Apr 2025 13:50:09 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Arlo Pro 2 system showing offline even though it is online

DaveGarrels — Tue, 29 Apr 2025 13:45:19 GMT

I'm having the same problem, in the new app, cameras show offline, but I still get notifications of activity, video clips included. Suggestions?

Re: Arlo Pro 2 system showing offline even though it is online

BrookeN — Mon, 05 May 2025 16:07:56 GMT

You can try to remove one camera from the account and add it back on and see if that changes the behavior you are seeing.

Re: Arlo Pro 2 system showing offline even though it is online

DaveGarrels — Tue, 06 May 2025 13:41:55 GMT

I'm having the same issue in the new Secure 4.0 world. After reading another thread, I tried to remove all the devices from Secure, and re-add them. But... the app says it can't find the base station, even after I cycled power.

Am I just dead in the water with my older system in the new app environment?

Base: VMB4000, Arlo Pro 2 cameras, Android app version 6.0.0_28852

Re: Arlo Pro 2 system showing offline even though it is online

bwing27 — Tue, 06 May 2025 14:05:46 GMT

Im having this same issue. Base station and cameras show offline, but Iam getting notifications. The problem is that the cameras are at a vacation home and Im not able to access any of the devices.

Base: VMB4000r3, Arlo Pro 2 H3 cameras,

Re: Arlo Pro 2 system showing offline even though it is online

BrookeN — Tue, 06 May 2025 14:48:01 GMT

@DaveGarrels and @bwing27 can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Arlo Pro 2 system showing offline even though it is online

bwing27 — Tue, 06 May 2025 15:34:47 GMT

PM Sent

Re: Arlo Pro 2 system showing offline even though it is online

DaveGarrels — Mon, 12 May 2025 21:46:07 GMT

Thanks for the offer to DM.. but (and for all others reading this)...

I did a full factory reset on my base station and cameras, and got them all working correctly again. Happy to have that solved.

Now if I could just get it to stop notifying me when in Standby Mode 🙂

Re: Arlo Pro 2 system showing offline even though it is online

DaveGarrels — Mon, 12 May 2025 22:33:57 GMT

As an update, I found (in the web viewer) where to set actions for Stand By and Arm Away modes. I'm sure it's in the mobile app, too, but it was easier to find in the Web View.

Re: Arlo Pro 2 system showing offline even though it is online

Decko — Tue, 13 May 2025 02:11:53 GMT

@DaveGarrels did you remove the base station in the app or how did you do the reset?

Re: Arlo Pro 2 system showing offline even though it is online

dmalene — Thu, 15 May 2025 16:38:12 GMT

I started having the same issue a few days ago. I also don't want to do a full factory reset - too many customizations, integration with SmartThings and Google Assistant .. Is there another solution here?

Edit: A base station reboot brought the cameras back online. Hope they stay that way!

Re: Arlo Pro 2 system showing offline even though it is online

BrookeN — Tue, 27 May 2025 13:22:14 GMT

Are you still seeing this same behavior?

Re: Arlo Pro 2 system showing offline even though it is online

dmalene — Tue, 27 May 2025 15:25:38 GMT

I do not. The base station reboot fixed the issue for me. Thanks!

Re: Arlo Pro 2 system showing offline even though it is online

Decko — Tue, 27 May 2025 16:25:23 GMT

@BrookeN I am still seeing the same behavior