topic Re: Cannot see recorded videos anymore (Arlo Pro 2) in Arlo Pro 2

Cannot see recorded videos anymore (Arlo Pro 2)

jarru — Wed, 07 May 2025 06:14:31 GMT

Today I encountered and issue where I cannot see any of recorded videos. This was working yesterday. Then next in next app opening I cannot login to my account anymore and it's saying like this:

"Failed to parse error body, code 502, body: ,call:com.arlo.app.communication.retrofit.AppService.get"

Re: Cannot see recorded videos anymore (Arlo Pro 2)

jarru — Wed, 07 May 2025 06:16:17 GMT

Ok, now it seemed to start to work again

Re: Cannot see recorded videos anymore (Arlo Pro 2)

ShayneS — Wed, 07 May 2025 22:36:35 GMT

Hi @jarru

As you may have noticed, this has been resolved. Please let me know if you are still experiencing any of these symptoms.

Re: Cannot see recorded videos anymore (Arlo Pro 2)

alex_loo — Thu, 08 May 2025 01:27:43 GMT

@ShayneS wrote:
Hi @jarru

As you may have noticed, this has been resolved. Please let me know if you are still experiencing any of these symptoms.

hi @ShayneS , it's happening to me starting this Australia morning of 8th May now.

Saw this motion alert from 1 of the cameras in the midnight morning. Local storage shows NO recording though.

Rebooted the base this morning (11am) and walked to front of a camera. App correctly showed motion alert from this camera, but then local storage still did NOT show any recording.

And when I said local storage not showing, I checked BOTH Device>>base>> storage setting AND Feed >>Local. I can see older recordings, before this issue happened to me.

Android 5.6.1_28823 here has been recording and viewing fine. I'd prefer sticking to this version unless you are telling me newer version has fixed something regarding this issue. Otherwise I'd rather stay with this version, avoiding more issues. (And as mentioned to @BrookeN , I am looking forward to a version that fixes the geofencing issue)

Kindly advise on this local recording issue.

Alex

Re: Cannot see recorded videos anymore (Arlo Pro 2)

ShayneS — Thu, 08 May 2025 19:05:47 GMT

@alex_loo

Thanks, we're monitoring this in the other threads. I believe you posted there as well. Closing this one as it's a different symptom.