topic Re: URGENT: Continuously being logged out of Android app in Arlo Pro 2

Pro 2 can’t log in on app

Shanem74 — Wed, 07 May 2025 09:16:25 GMT

Problem started today , tried to check my cameras after movement notification but can’t log in or do anything on the app after the recent update . What can I do to resolve the issue

URGENT: Continuously being logged out of Android app

chuck21 — Wed, 07 May 2025 06:37:26 GMT

There is a bear nearby so not working right now is not great!!!

This is occurring with both the account owner and my devices (second user)

Also gives errors like the one below

Re: URGENT: Continuously being logged out of Android app

chuck21 — Wed, 07 May 2025 06:56:45 GMT

This may be an Android only issue -- pulled old iPhone out a drawer and it's working, for now

Re: URGENT: Continuously being logged out of Android app

chuck21 — Wed, 07 May 2025 07:09:59 GMT

I just updated from 6.0 to 6.02, no change, unable to log back in

Re: URGENT: Continuously being logged out of Android app

chuck21 — Wed, 07 May 2025 07:15:48 GMT

OK not an Android issue, happening on the iPhone too

Re: URGENT: Continuously being logged out of Android app

Gareth999 — Wed, 07 May 2025 08:53:54 GMT

I cannot log into my system either - is this a system wide problem?

Log In - Major Outage - Any updates?

CameraFunTimes — Wed, 07 May 2025 09:02:16 GMT

https://status.arlo.com/ shows a "Major Outage" for "Log In". Is there any more info on this? We're unable to use our cameras....

Re: Log In - Major Outage - Any updates?

jguerdat — Wed, 07 May 2025 13:19:23 GMT

Checking status now shows it working after a fix was implemented. Status was updated 7 hours ago so roughly 2AM EDT.

Re: URGENT: Continuously being logged out of Android app

jguerdat — Wed, 07 May 2025 13:22:01 GMT

Status (status.arlo.com) shows working now. FWIW, I'm logged in and also did so at ~4AM EDT.

Re: Pro 2 can’t log in on app

JamesC — Wed, 07 May 2025 18:46:31 GMT

This issue should now be resolved. For details, take a look here: https://status.arlo.com/

JamesC

Re: URGENT: Continuously being logged out of Android app

AikaneKai — Wed, 07 May 2025 22:14:26 GMT

Go here https://downdetector.com/status/arlo/

and read last night's outage information and read the comments

That site is far more reliable than status.arlo.com. Since it's crowd-sourced it's near real-time.

According to one of the comments, it was down for > 2 hours before status.arlo.com noticed.

Re: Pro 2 can’t log in on app

CameraFunTimes — Thu, 08 May 2025 21:47:01 GMT

Can we get any info on what went wrong? For three hours we could not arm our security system.... not a great scenario.