Pro 2 and VMB4000

CamillaHarvey — Tue, 06 May 2025 02:06:42 GMT

This is very bad that Arlo has suddenly stopped providing the 7 day service, I have no recordings listed and when I was on the chat yesterday was told my cameras were end of life and so there was no support. I spent around $1500 on this system including 3 solar batteries and it is now as good as useless. What sort of business does this?

Re: Pro 2 and VMB4000

StephenB — Tue, 06 May 2025 12:33:20 GMT

@CamillaHarvey wrote:

This is very bad that Arlo has suddenly stopped providing the 7 day service,

They didn't.

@CamillaHarvey wrote:

when I was on the chat yesterday was told my cameras were end of life and so there was no support.

Yes, the pro 2 cameras became end-of-life on 1 January 2025. You should have received emails quite a while ago telling you that (back in 2023).

https://downloads.arlo.com/images/PDFs/EOL_Policy/Arlo-End-of-Life-Policy_06_01_2023_Final.pdf

@CamillaHarvey wrote:

I have no recordings listed

Did you try making a manual recording while livestreaming a camera?

Do you see "Feed" and "Dashboard' in your app menu? Or do you instead see "Library"?

If you do see "Feed", did this change at the same time you lost recordings?

topic Pro 2 and VMB4000 in Arlo Pro 2

Pro 2 and VMB4000

Re: Pro 2 and VMB4000