topic Re: Attn Stephen B in Arlo Pro 2

Attn Stephen B

NanC2 — Thu, 17 Apr 2025 00:36:58 GMT

Hi, i tried to reply back to your question, "how did i deactivate the cameras" but theres no reply button. I was trying to shut the cameras off when i came in, everything looked unfamiliar. I saw deactivate and tapped on that because i couldnt see anything else that i could do. I thought there would be a reactivate button but there wasnt any. Any help would be appreciated. Thank you.

Re: Attn Stephen B

StephenB — Thu, 17 Apr 2025 11:27:25 GMT

@NanC2 wrote:

I saw deactivate

But I don't.

I see an on/off control in the device settings. Pressing that gives me a message the camera is disabled, not deactivated.
I see a "Remove Device" in the device settings that removes the camera (or base) from your account.
I see a "Restart" control for the base station in the device settings.

Pressing "Standby" on the dashboard gives me a message that the camera is idle when I go into the camera device settings.

Do you see any of the cameras or the base when you look at the devices page?

Re: Attn Stephen B

NanC2 — Sat, 07 Jun 2025 19:26:17 GMT

Thank you for taking the time to help with my situation. I'm going to read your reply now and try to get my cameras up and running again. Im so sorry it took me this long to reply.

Re: Attn Stephen B

NanC2 — Tue, 10 Jun 2025 00:25:06 GMT

I see the base and it says cameras are disconnected. I charged the batteries fully and then I synced it to the base but it still says disconnected. I have the 7 day free subscription that came with the cameras when I bought them. It wouldn't have anything to do with that would it? Im wondering if I should just reset it to factory and start all over again. Thank you , Nancy

Re: Attn Stephen B

NanC2 — Tue, 10 Jun 2025 00:43:11 GMT

Hallelujah!! Im good ! Finally up and running again. Thank you Stephen

Re: Attn Stephen B

StephenB — Tue, 10 Jun 2025 10:57:36 GMT

@NanC2 wrote:

Hallelujah!! Im good ! Finally up and running again.

Great!