topic Re: Issues with new Arlo Secure App in Arlo Pro 2

Issues with new Arlo Secure App

markcathome — Mon, 09 Dec 2024 15:09:00 GMT

The recent update to new Arlo Secure App is problematic.
FIRST we weren't notify of it. I discovered the change when it seemed there was a problem with it as my video feed was acting crazy. I installed the new system from my PC.. Its a LOT of changes... not as simple as before... Eventually I figured out how to navigate... HOWEVER ...
While my Battery Powered Cameras and feeds work fine with only the normal lag time, nor so with my wired doorbell... I get Black screens...sometimes with audio, sometimes not... sometimes a pixelated video
... so its NOT a wifi or internet issue as the battery powered camera feeds are ok.

Seems there is a new Arlo server that the new Secure App system has at the back end.

Re: Issues with new Arlo Secure App

BrookeN — Mon, 16 Dec 2024 16:28:20 GMT

Can you please send screenshot of what you are seeing with the wired doorbell?

Re: Issues with new Arlo Secure App

markcathome — Mon, 16 Dec 2024 16:46:22 GMT

The issue seems to have resolved.

Re: Issues with new Arlo Secure App

rogerrob — Fri, 03 Jan 2025 03:11:35 GMT

I agree the new app. is terrible. Support know as much as me. Hopeless app.

Re: Issues with new Arlo Secure App

Droopy_98 — Sun, 16 Mar 2025 03:33:52 GMT

This App is not usable. I’ll bet it was written by AI. The entire upper management should be review by DOGE!

Re: Issues with new Arlo Secure App

Droopy_98 — Sun, 16 Mar 2025 03:34:29 GMT

It’s not usable at all.

Re: Issues with new Arlo Secure App

BrookeN — Mon, 17 Mar 2025 15:21:20 GMT

@Droopy_98 if you provide more information on what you are seeing, we would be more than happy to help you.

Re: Issues with new Arlo Secure App

davidvjr — Wed, 26 Mar 2025 17:45:48 GMT

Unfortunately, the app cannot be installed. I have tried multiple times to upgrade it. I have chatted with technical support. I have worked with them over the phone. They are not capable of troubleshooting.

Re: Issues with new Arlo Secure App

StephenB — Wed, 26 Mar 2025 18:11:07 GMT

@davidvjr wrote:

Unfortunately, the app cannot be installed. I have tried multiple times to upgrade it. I have chatted with technical support. I have worked with them over the phone. They are not capable of troubleshooting.

To what device are you trying to install the app?

What OS version is that device running?