topic Re: NY in Arlo Pro 2

NY

Bonetech — Fri, 28 Feb 2025 19:00:39 GMT

I'm wondering if anyone else is having the same problems I'm having with the new Arlo app? It's absolutely horrible! I can't see my cameras and that constantly tells me they are offline. However I can look in the feed and see the videos that it's recording. I want the old app back is there a way to do that because this one makes me want to get rid of Arlo completely.

Re: NY

BrookeN — Mon, 03 Mar 2025 17:21:38 GMT

Can you try removing just one of the Pro 2 and re-adding it back to the account?

Re: NY

Catlady4114 — Fri, 07 Mar 2025 08:38:27 GMT

YESSSSS! Several pro 2s stopped working over the past year or so. Either the batteries stopped charging or the cameras wouldn't connect despite all the trouble shooting efforts. I purchased 2 new cameras last month and I'm in the trial period for the monitoring service. It's considerably worst than what I had. The older cameras go offline seconds after opening the app. The new cameras don't record half the activity. The older plugged in cameras don't stay charged anymore. I have to unplug & take the battery out & plug back in for them to charge. I also noticed my phone drains faster since I updated the app. I'm looking for info on reverting to the old app.

Re: NY

BrookeN — Mon, 17 Mar 2025 13:27:47 GMT

@Catlady4114 please reach out to support within the app and let them know the behavior you are seeing. Regarding reverting back to the old app that is not possible.