topic Re: Arlo Pro 2 Recordings auto playing0 in Arlo Pro 2

Arlo Pro 2 Recordings auto playing0

Lilac — Wed, 18 Dec 2024 17:00:26 GMT

Since the Dec 2024 update, my recordings autoplay if I click on a recording which is annoying. Also if I play a recording & delete it, it starts playing the previous recording.

Re: Arlo Pro 2 Recordings auto playing0

BrookeN — Mon, 30 Dec 2024 16:12:10 GMT

Are you still seeing this same behavior? Have you tried uninstalling and reinstalling the app?

Re: Arlo Pro 2 Recordings auto playing0

Lilac — Mon, 30 Dec 2024 16:23:10 GMT

@BrookeN,

Yes have tried uninstalling & reinstalling.

Yes the problem still is happening. As soon as you scroll onto a recording it immediately starts playing. This started shortly after the Dec 18th software update.

They really need to do testing before releasing these updates.

Re: Arlo Pro 2 Recordings auto playing0

BrookeN — Fri, 31 Jan 2025 16:15:15 GMT

Are you on a Android or iOS device? Is all your software up to date?

Re: Arlo Pro 2 Recordings auto playing0

Lilac — Fri, 31 Jan 2025 16:55:17 GMT

My software is up to date. My phone is an Android device and it is not outdated.

Re: Arlo Pro 2 Recordings auto playing0

BrookeN — Tue, 18 Feb 2025 15:51:49 GMT

Can you please update the Arlo app and see if that resolves the behavior you are seeing.

Re: Arlo Pro 2 Recordings auto playing0

Lilac — Tue, 18 Feb 2025 16:30:25 GMT

My app s updated. It is always updated and the problem still exists.

Re: Arlo Pro 2 Recordings auto playing0

BrookeN — Tue, 18 Feb 2025 16:32:18 GMT

The app is still on UX3 and we are now on UX4. You can kick in the update by onboarding a Pro5 (Even if you do not have one). Once you start the onboarding it will ask you to update the app.

Re: Arlo Pro 2 Recordings auto playing0

Lilac — Tue, 18 Feb 2025 16:45:49 GMT

I have absolutely no idea what you are talking about.

My Arlo app gets updated automatically. When I look at the version in the app store, it is the same as what I have installed. I don't know what UX3, UX4 or Pro5 is.