topic Re: Can't access my open support ticket in Arlo Pro 2

Can't access my open support ticket

n12hoven — Thu, 13 Feb 2025 19:47:55 GMT

Hi, I had an ongoing issue with arlo support and now I have no way of providing the resources they're asking of me because the system decided I don't have access anymore?

Can anybody help me with this? I have an active support case number, and no way to go look at communications around it.

Re: Can't access my open support ticket

BrookeN — Thu, 13 Feb 2025 20:53:01 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. (edited)

Re: Can't access my open support ticket

n12hoven — Thu, 13 Feb 2025 22:25:08 GMT

Hi I can't find the setting you're talking about. Please feel free to email me instead if that works, this is a temp email I made for this purpose.

Re: Can't access my open support ticket

StephenB — Fri, 14 Feb 2025 00:15:10 GMT

@n12hoven wrote:

Hi I can't find the setting you're talking about.

You send a PM by clicking on the envelope icon here:

The setting @BrookeN mentioned is here:

Start by clicking on your profile icon at the top right of the forum page, and selecting "My Settings".

Re: Can't access my open support ticket

n12hoven — Sat, 22 Feb 2025 21:42:59 GMT

HI all, this was caused due to a change in Arlo's subscription permissions. It has been resolved.