topic Re: Feedback on Arlo services - cloud storage specifically in Arlo Pro 2

Feedback on Arlo services - cloud storage specifically

jeff000001 — Wed, 12 Feb 2025 15:20:27 GMT

I attempted to provide feedback directly to Arlo, but it seems they have made it so difficult to have direct contact, I am limited to posting on this forum. I have been an arlo customer for several years now. It was so long ago, the cloud storage was free!!! I was a bit disappointed when they ended the free cloud storage, but decided the cost and effort to switch to a different provider was not worth it. In addition, it seemed most other providers were also charging for cloud storage. Now fast forward just a few short years, and my cloud storage is almost doubling to 19.00/month!! Unless of course I want to prepay for the storage for a year... So my message to Arlo, if you even care, sorry - you have raised your prices beyond the threshold I previously felt was fair and justified. For perspective, Dropbox cloud storage for 2 TB of data is only 9.99/month. The remainder of your customers may not feel as I do, but I will be switching to a different platform. Best regards, Jeff

Re: Feedback on Arlo services - cloud storage specifically

DannyBearAgain — Wed, 12 Feb 2025 22:01:36 GMT

You are aware that arlo still supports the 7days free cloud storage service for pro2 and earlier model legacy cameras?

Re: Feedback on Arlo services - cloud storage specifically

MSB13 — Thu, 20 Feb 2025 15:46:23 GMT

I have an Arlo Pro 2 system and I recently lost recording. EOL FAQs says I should still have it, but can’t get support. Bots go round and round and say I am not eligible to speak to support.

Re: Feedback on Arlo services - cloud storage specifically

StephenB — Thu, 20 Feb 2025 15:59:22 GMT

@MSB13 wrote:

I have an Arlo Pro 2 system and I recently lost recording. EOL FAQs says I should still have it, but can’t get support. Bots go round and round and say I am not eligible to speak to support.

Can you make a manual recording while livestreaming one of the cameras?

Re: Feedback on Arlo services - cloud storage specifically

MSB13 — Thu, 20 Feb 2025 16:40:59 GMT

Yes. I just tried and it is in our library.

Re: Feedback on Arlo services - cloud storage specifically

MSB13 — Thu, 20 Feb 2025 16:51:29 GMT

I unplugged and restarted, made some adjustments and it seems to be working. 🤷🏻‍♀️. It was a frustrating morning. Hopefully set for now. Thanks.