topic Paying for a cancelled acount in Arlo Pro 2

Paying for a cancelled acount

Zippygirl — Fri, 07 Feb 2025 21:11:14 GMT

I need help. I canceled my account late last year, and realized Arlo is still pulling a payment. I tried to chat but all it would give me was instructions to cancel my account - I don’t have an account to cancel. It says my account isn’t authorized to talk to a person. How do I stop Arlo from pull a monthly payment?

Re: Paying for a cancelled acount

Edinburgh_lad1 — Fri, 07 Feb 2025 21:43:01 GMT

Contact your bank in the first place to discuss this and to seek advice. Then contact your local Trading Standards (if you're in the UK) office to report this. This is a well known issue.

Re: Paying for a cancelled acount

Zippygirl — Fri, 07 Feb 2025 21:51:08 GMT

Thank you. I have contacted the bank and disputed the charges.

Re: Paying for a cancelled acount

StephenB — Fri, 07 Feb 2025 21:58:24 GMT

@Zippygirl wrote:

How do I stop Arlo from pull a monthly payment?

Contacting your bank is always the right first step.

I'm tagging the mods - @BrookeN , @JamesC , and @ShayneS . One of them will create a support ticket on your behalf, so Arlo can reach out to you.

Re: Paying for a cancelled acount

Zippygirl — Fri, 07 Feb 2025 22:02:33 GMT

Thank you!

Re: Paying for a cancelled acount

BrookeN — Mon, 10 Feb 2025 17:43:44 GMT

Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Paying for a cancelled acount

BrookeN — Tue, 11 Feb 2025 15:10:27 GMT

@Zippygirl thank you for providing that information, I have reached out to support. They will be reaching out to you as soon as possible.