topic Re: Sharing invitation not sent in Arlo Pro 2

Sharing invitation not sent

isabeksu — Mon, 03 Feb 2025 13:29:00 GMT

I am trying to share my cameras with my wife's account. If I invite her, she doesn't receive the invitation. I have tried also to setup several accounts with different emails from different providers but it doesn't help. There is no email in spam or junk folders, it looks like the email simply doesn't get sent. Any idea? we are both with the "new" accounts.

Re: Sharing invitation not sent

StephenB — Mon, 03 Feb 2025 14:41:25 GMT

One option is to just have her use your account credentials on her phone. Then there is no need for the sharing.

Re: Sharing invitation not sent

isabeksu — Mon, 03 Feb 2025 15:13:35 GMT

Sure. That’s an option. But, for several reasons, I’d rather not do that. Plus, why shouldn’t such a simple thing work?

Re: Sharing invitation not sent

StephenB — Mon, 03 Feb 2025 19:06:48 GMT

@isabeksu wrote:

why shouldn’t such a simple thing work?

Of course it should work. FWIW, I am not seeing a flood of posts from other folks saying that it doesn't. I'd expect to see a flood like that if this particular feature were to suddenly stop working.

You could try support if you have a subscription.

Re: Sharing invitation not sent

isabeksu — Mon, 03 Feb 2025 19:50:23 GMT

You’re right. It’s just that I don’t know what I can try to do to fix it, since it should an entirely “server based” operation.

About support: am I allowed to reach out to them only if I have a subscription? I mean, there isn’t even an email address to refer to unless you pay a subscription, is it? Or am I missing something? (I haven’t been able to find ad support email address…)

Thanks!

Re: Sharing invitation not sent

DannyBearAgain — Mon, 03 Feb 2025 21:45:07 GMT

You can also wait a few days and try again, arlo might have fixed it by then.

Re: Sharing invitation not sent

StephenB — Mon, 03 Feb 2025 23:57:53 GMT

@isabeksu wrote:

About support: am I allowed to reach out to them only if I have a subscription?

A hardware failure for a camera under warranty also entitles you to reach support. So do billing issues.

@isabeksu wrote:

(I haven’t been able to find ad support email address…)

Be careful here, as googling for support often leads to scam support sites.

@isabeksu wrote:

You’re right. It’s just that I don’t know what I can try to do to fix it, since it should an entirely “server based” operation.

Have you tried a gmail account? (Or one with a similar consumer scale).

Re: Sharing invitation not sent

isabeksu — Tue, 04 Feb 2025 09:33:57 GMT

I tried with GMail and iCloud addresses...

Re: Sharing invitation not sent

ShayneS — Wed, 05 Feb 2025 20:10:49 GMT

Hi @isabeksu

Are you still experiencing this symptom with trying to add your shared user?