topic Re: Smart Hub VMB4050 not recording to local usb storage since November of 2024 - beware in Arlo Pro 2

Smart Hub VMB4050 not recording to local usb storage since November of 2024 - beware

PendletonCowboy — Thu, 12 Dec 2024 16:55:13 GMT

As of the most recent "update" around November 2024 I can no long record to local usb storage. Prior to the update recording to local storage worked fine and I was able to view them while on my local network. Keep in mind that I do not have a subscription as I was tired of the constant annual increase just to get "features" that were free for the first 30 days. I am okay with not having cloud storage or not being able to retrieve videos while off network because I had the security of knowing that if something happened I had a video of it on my smart hub. Since this update I am unable to record anything or retrieve those that were previously recorded. Sure I can no unplug the USB storage and plug it into my computer to view recordings prior to November 20th but since then the smart hub just seems to be a brick. Oh but on the app I do now get the popup that informs me "You found a premium feature."

I have never really been happy with the delay in recording when zones were setup or the inability to configure the duration of the recording but now my frustration level has hit an all time high as noted by this post.

Buyer beware and if you are not wanting another annual subscription stay away from this product.

Re: Smart Hub VMB4050 not recording to local usb storage since November of 2024 - beware

StephenB — Thu, 12 Dec 2024 18:07:48 GMT

@PendletonCowboy wrote:

on the app I do now get the popup that informs me "You found a premium feature."

What do you see if you

go to the devices screen
select the base station
select storage settings ?

Also, what version of the app do you have? The newest should give you "Local" and "Cloud" controls on the feed page.

Re: Smart Hub VMB4050 not recording to local usb storage since November of 2024 - beware

PendletonCowboy — Thu, 12 Dec 2024 19:05:21 GMT

App version was 5.2.2 released on Nov. 14, 2024, I just updated to version 5.3.2.

Storage Settings shows the Record Locally switch On and show recordings from Nov. 20th on back. Going into Local Storage Settings shows a storage status of Good with 2GB used of 58GB. All switches are on except Port Forwarding.

Re: Smart Hub VMB4050 not recording to local usb storage since November of 2024 - beware

StephenB — Thu, 12 Dec 2024 20:08:32 GMT

@PendletonCowboy wrote:

App version was 5.2.2 released on Nov. 14, 2024, I just updated to version 5.3.2.

Storage Settings shows the Record Locally switch On and show recordings from Nov. 20th on back. Going into Local Storage Settings shows a storage status of Good with 2GB used of 58GB. All switches are on except Port Forwarding.

Try restarting the base (might not help, but easy to try). Then see if new recordings show up.

Re: Smart Hub VMB4050 not recording to local usb storage since November of 2024 - beware

PendletonCowboy — Mon, 16 Dec 2024 15:39:13 GMT

This made no impact.

Re: Smart Hub VMB4050 not recording to local usb storage since November of 2024 - beware

ShayneS — Wed, 18 Dec 2024 21:24:49 GMT

Hi @PendletonCowboy

Are you still experiencing this symptom?

Re: Smart Hub VMB4050 not recording to local usb storage since November of 2024 - beware

PendletonCowboy — Wed, 18 Dec 2024 21:34:04 GMT

Yes, unfortunately this is getting frustrating.

Re: Smart Hub VMB4050 not recording to local usb storage since November of 2024 - beware

ShayneS — Thu, 19 Dec 2024 00:38:50 GMT

Have you tried factory reseting the smart hub and testing the local storage again?