topic Re: VMB4000 not connecting to HomeKit in Arlo Pro 2

VMB4000 not connecting to HomeKit

58_Repairables — Fri, 06 Dec 2024 23:44:36 GMT

I am experiencing an issue with my Arlo Pro 2 Home Base (VMB4000) not connecting to HomeKit. It appears that the device requires a token reset to establish a proper connection. Could you please guide me through the process of performing this reset or assist me in resolving this issue? Thank you in advance for your help!

Re: VMB4000 not connecting to HomeKit

BrookeN — Mon, 09 Dec 2024 17:01:13 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

Re: VMB4000 not connecting to HomeKit

58_Repairables — Sun, 15 Dec 2024 00:22:36 GMT

Thank you BrookeN. Following the instructions specifically, the base showed up and I tapped on it, selected Home (My HomeKit Home), then tapped on a room and got a big red X and message stating “HomeKit Setup Failed”. So I rebooted the base, swiped out the app and tried again and now it’s stuck at “Discovering Your Device, Please Wait”.

Any help resolving this issue would be greatly appreciated.

Re: VMB4000 not connecting to HomeKit

BrookeN — Mon, 16 Dec 2024 19:43:14 GMT

I reset that token once again, can you set up the homekit now. First log out of the app and then log back in, restart the basestation and then follow the steps to set up without a code. Let me know if that works.

Re: VMB4000 not connecting to HomeKit

58_Repairables — Fri, 20 Dec 2024 12:06:11 GMT

This worked. Thank you!

Re: VMB4000 not connecting to HomeKit

Jeckbr — Sat, 21 Dec 2024 19:23:41 GMT

Hi could I also get a token reset? Unable to connect to HomeKit. Using a vmb4000