topic Arlo Single Camera Subscription Plan in Arlo Pro 2

Arlo Single Camera Subscription Plan

lcman — Tue, 10 Dec 2024 06:28:25 GMT

I have 2 single camera subscription plan - paid. But I can only view the recording of 1 camera only. I login the my.arlo.com and can only view my profile and subscription plan. And I cannot control or change the cameras setting.

Re: Arlo Single Camera Subscription Plan

StephenB — Tue, 10 Dec 2024 16:48:57 GMT

@lcman wrote:

I login the my.arlo.com and can only view my profile and subscription plan. And I cannot control or change the cameras setting.

Are you using a mobile browser (phone or tablet)?

You need to use a PC to see the cameras in your browser.

@lcman wrote:

I have 2 single camera subscription plan - paid. But I can only view the recording of 1 camera only.

Can you livestream the problem camera?

If you can, try making a manual recording while livestreaming and see if it shows up in your feed.

Re: Arlo Single Camera Subscription Plan

lcman — Wed, 11 Dec 2024 01:22:42 GMT

Thanks. I can view all cameras with PC browser now. But how can I update the 2 camera linking with my 2 paid single camera subscription plan. The web page setting has been changed and I cannot locate.

Re: Arlo Single Camera Subscription Plan

StephenB — Wed, 11 Dec 2024 19:54:04 GMT

@lcman wrote:

Thanks. I can view all cameras with PC browser now. But how can I update the 2 camera linking with my 2 paid single camera subscription plan. The web page setting has been changed and I cannot locate.

Try clicking on the profile option in the upper left. Then choose the Location (likely "home") and then Plans.

Re: Arlo Single Camera Subscription Plan

lcman — Thu, 12 Dec 2024 06:57:40 GMT

I can only locate the profile of my account setting.

Re: Arlo Single Camera Subscription Plan

StephenB — Thu, 12 Dec 2024 12:50:35 GMT

@lcman wrote:

I can only locate the profile of my account setting.

What do you see when you click on subscription in the lower right?

Re: Arlo Single Camera Subscription Plan

lcman — Thu, 12 Dec 2024 13:56:26 GMT

Re: Arlo Single Camera Subscription Plan

jguerdat — Thu, 12 Dec 2024 14:18:46 GMT

I only see a single 1 camera plan but since I don't use those perhaps there's something I don't understand. If, in reality, you only have a one single camera plan that would likely be the issue.