topic Arlo App is timing out. in Arlo Pro 2

Arlo App is timing out.

LDubya — Sun, 08 Dec 2024 01:54:51 GMT

I was getting error messages about the cameras and base being offline when they weren’t. I tried multiple fixes and finally deleted the app. This worked for a bit and then it asked me to login. Every time I try, I get the “request timed out”. I’ve deleted the app multiple times, with no luck. I can log in at the website without a problem.
I’m currently using iPhone 14 with the latest software.

Re: Arlo App is timing out.

BrookeN — Tue, 10 Dec 2024 16:50:06 GMT

Can you go into the App Library and delete the app (make sure it says delete and not remove), then restart the iPhone. Once the iPhone is back on then go into the App Store and install the app. Let me know if that resolves the behavior you are seeing.

Re: Arlo App is timing out.

LDubya — Sat, 21 Dec 2024 04:17:30 GMT

Thank you. This actually did not resolve the issue. I had to turn off wifi just to log back in. I finally figured out the issue, which I’ll note here for anyone that might have AT&T for internet. They have something called active armor and turned it on automatically for the account. Once I realized that and deleted it, everything worked like it always had. No issues. So I could turn active armor back on and create a rule to make the Arlo app safe.